My Vodafone support

How charges are shown in My Vodafone

Usage typeDescription
Call (to Info or other)Calls made to special numbers such as 0900, 018 or to Voicemail (appears as 707)
Call (to Vodafone mobile)Calls made to another NZ Vodafone mobile
Call (to other mobile)Calls made to another NZ mobile not on the Vodafone network, such as Spark or 2degrees
Call (to local & national landlines)Calls made to a NZ landline phone
Call (to BestMate)Calls made to your BestMate number
International call (to country)Any calls made to another country while you're in NZ
Roaming callAny calls you've made while you're roaming overseas
TXT (to Vodafone mobile)Any TXTs sent to a Vodafone NZ mobile while you're in NZ or while you're roaming overseas
TXT (to other mobile)Any TXTs sent to a mobile not on the Vodafone network (such as Spark, 2degrees or to a mobile in another country), while you're in NZ or while you're roaming overseas. TXT made to self service (such as 777 to get your balance) are also listed under this type
TXT (to BestMate)TXTs made to your Vodafone BestMate number
International TXT (to country)Any TXTs sent to a mobile in another country, while you're in NZ or while you're roaming overseas. TXT made to self service (such as 777 to get your balance) are also listed under this type
PXT (to Vodafone mobile)Picture messages you've sent to a Vodafone NZ mobile
PXT (to other mobile)Picture messages you've sent to another mobile not on the Vodafone network (such as Spark, 2degrees or to a mobile in another country
PXT (to email)Picture messages you've sent to an email address
PXTPicture messages you've sent while overseas
DataAny data you've used connecting to the Internet, using apps or email etc. This is rolled up to a total amount of data you've used
Data (unmetered use)Data you've used connecting to the Internet, using apps or email services etc, that is not charged for i.e. most of My Vodafone app
Charge (description)All charges made for buying an Add-On, renewing an Add-On, changing your BestMate number, etc
Top Up (description)All credits made to your Prepay account, such as a Top Up
Premium Services(via TXT or PXT)Any charges made for a TXT/PXT from Premium Service provider. Premium Services are provided by third parties each service has its own unique short code.
More about Premium TXT Services
Premium Services(refund - TXT/PXT not received)If your mobile was out of coverage/ turned off or did not have enough credit when a Premium Service provider tried to send you a Premium Service TXT/PXT then you will be refunded the Premium Service charge

Please note:

  • Activity made in the last few hours may not be displayed.
  • If the charge is shown as $0.00 then this activity was made using your Add-On or bonus minutes or was a free call/TXT.
  • If you are a member of a Family Group - any calls or TXTs made to your Family Group will not be shown.

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