Roaming with One NZ just works when you land. You can call, TXT or use data in over 100 destinations.

To make sure you can use your mobile without worrying about costs, don't forget to download the My One NZ app. You can track your usage while you're away, pay bills, top up or buy more data. To download the app, search My One NZ in the Google Play store for Android or in the App store for iOS.

Roaming costs while you’re overseas
If you're on one of our current Endless Mobile Plans, then you should be able to use Daily Roaming, which is just like using your everyday plan but with a simple daily charge. It’s available in over 100 destinations!

On an older Pay Monthly plan? Visit the Data Angel Overseas page for data roaming rates that apply to Daily Roaming destinations.

Or if you’re on a Prepay plan, you can check out our Prepay roaming bundles.

Calls and TXTs not working?
2G and 3G networks are starting to shut down in some countries which may impact your ability to make a call or TXT while roaming overseas. If you can’t make a call or send a TXT while overseas, try manually changing the overseas network you’re connected to or you can use apps that use data to contact family and friends. You can check the cost of using data overseas on our Roaming page.

Travelling to the US? Here are some important things to know.

Check your mobile phone
Before you head overseas, make sure your mobile phone’s operating system is updated to the latest version and data roaming is turned on. You can check out our mobile phone guides for more info.

Some older mobile phones may not work on certain mobile networks overseas, particularly as some of our roaming partners are shutting down their 3G networks. Check this list to see if your phone supports VoLTE Roaming. If you are using an older phone and want to make sure this will work overseas please give us a call 777 from your mobile or 0800 800 021 from a landline. If you're a business customer call 888 from your mobile before you go.

Wifi Calling overseas

Using Wifi Calling overseas is easy, just connect to any available Wifi and turn on Wifi Calling to be able to call and TXT as if you are still in New Zealand. You don’t need to turn on Roaming to use Wifi Calling so you won’t be charged roaming rates however your minutes and TXTs used over Wifi Calling will come out of your mobile plan allowance.

For example if you’re on a Prepay or Pay Monthly plan and call a NZ number using Wifi Calling while roaming overseas, this will come out of your plan allowance. If you call a local number in the country you’re travelling in, you’ll be charged the standard cost of calling an international number, like you would at home.

If you don’t have an active Prepay plan and still use Wifi Calling while overseas, you’ll be charged standard Prepay rates.

Please note: Calls will drop once you leave Wifi coverage and you will need to turn on Roaming to make a call.

By sea or air?
It's worth checking the maritime roaming costs if you're taking a cruise or planning to use in-flight roaming on the plane as they vary and are different from our standard roaming rates.