Dealing with unwanted TXT advertising

We’re operating as an essential service in all Covid-19 Alert Levels, so you can still buy online, call or chat with us.Our Store Locator has details of which stores are open.
If you are in hardship we can help. Please check our COVID FAQ for details and all updates.

Spam TXTs are annoying and intrusive. They’re often advertising messages that are sent to thousands of mobile phones at once.

There are lots ways that a company can get your number, so it can be hard to find out how you ended up on their database. Some companies even randomly pick numbers to target with their messages.

What you can do about TXT spam

  • If you don’t recognise the number, don’t reply. By replying you’re showing that your number is active, and you might get even more spam.
  • If you recognise the name of the company sending you the message, it might help to reply with the word STOP.

Report it

It's important to report TXT spam to the Department of Internal Affairs. It's free and easy to do - just forward the spam message via TXT to 7726. You can find out more about this on the Department of Internal Affairs website

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB