In recent years we have unfortunately seen an increase in fraudsters trying to defraud New Zealanders via scam calls. Scammers can be very sophisticated, so if you think you have received a scam call (or email) you need to report it.

Please remember to never give out personal information if you unsure who the caller is - this means do not share your bank account, credit card details, or passwords if you think you may have received a scam call.

When you report a phone or email scam to One NZ, we’ll investigate this and try to block the number or sender if possible.

Phone scams are an industry-wide issue, which all telcos are trying to combat with the help of our industry association, the Telecommunications Carriers Forum (TCF). For more information, they have a lot of useful information on their website.

What to do if you think you’ve received a scam call

If you get an unexpected phone call that seems strange or suspicious, the best action to take is to:

1. Hang up. Put down the phone - and do not share any personal information with the caller.
2. Call the company. If a caller tells you they are from a particular company, ring the company (find their number online, don’t call back the number they called you from) and alert that company to the call you have just received. They will let you know if it was a legitimate call.
3. Report it to us. Please report any instances of suspected scam calls to One NZ via the form below (if we are your telecommunications provider) so we can investigate the matter and block the number if necessary. The more information you can provide the better, which ideally includes the time, date and phone number that called you.
4. Report it to Netsafe. All scams should also be reported to Netsafe, regardless if it was an internet, phone or other type of scam. Even if you were not tricked by the scam, reporting it can protect others. Please report a scam to Netsafe here.

If you receive another sort of scam

Please report all suspected fraud to Netsafe, and you can find more information at the links below:

• For more info on email fraud
• For more info on hoax TXTs
• For more info on scam phone calls from an industry perspective, please go to the TCF