How to deal with hoax TXT messages

We’re operating as an essential service in all Covid-19 Alert Levels, so you can still buy online, call or chat with us.Our Store Locator has details of which stores are open.
If you are in hardship we can help. Please check our COVID FAQ for details and all updates.

If you get a TXT about some fantastic deal that asks you to pass it on to others in order to qualify, chances are it's a hoax. And if it’s asking for your contact or bank details, it’s probably a criminal scam. Passing it on or replying means you’ll be part of the problem, so it’s best to hit ‘delete’.

We’ll never do a ‘pass it on’ TXT campaign to get our message across. If we want to let you know about a great offer, we’ll send you a TXT or PXT direct. We’re totally against hoax TXTs, because they waste our customers' time and money.

How to spot a hoax TXT

It's easy to spot a hoax. They always fail the ‘Yeah, right’ test. They're usually about a deal that's too good to be true, or an early warning that every mobile in the world is about to blow up or be shut down by a virus, or that you've been randomly selected to win millions of dollars. Yeah, right.

They often try to sound important by using impressive-looking statistics and technical terms, or claiming the story has appeared on a reputable website.

Where to find out more

View some examples of hoax TXTs that other customers have seen.

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up