Safety advice and tools for parents

Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.

TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.

Just like bullying in the real world, mobile and online harassment is cruel and potentially dangerous. Abusive TXTs, calls, emails and inappropriate images can be disturbing, scary and harmful to kids. Even adults can be the targets of mobile and online abuse.

If you or someone you know is facing abuse, bullying or other inappropriate contact, we can help with purpose-built apps and services.

Parenting in the digital world

Get the best advice, simple tips, and tools from digital and parenting experts to help you navigate the online world safely with your family.
Digi-parenting tips

The Parenting Place

We’ve also teamed up with The Parenting Place to help give parents and young people the knowledge and tools they need to use technology in a safe and positive way.
More about the Parenting Place
Moshi Monsters advertising card

Helping Kiwi kids develop web super skills

It can be hard helping children learn how to be safe online and on their mobiles.

So we've created the Web Super Skills cards with Moshi Monsters to help parents have their first ‘digital facts of life’ chat with their 5 – 9 year olds.

Each card has games and activities for children to play and learn about how to keep themselves safe online. School teachers might find these useful in the classroom and we welcome schools using them.

Download the Super Skills cards

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.