group of people sitting and looking at their phones with a laptop in the background

Set up your mobile

PersonalHelpMobile Set up your mobile

New phone or lost your settings?

Whether it's a brand new mobile or one you've inherited, watch the video to find how you get set up in just a few minutes.

Below, there's help if you locked up your SIM or just want to solve an issue with your mobile using the Device Guides.
Get mobile settings by TXT
Purple background

Device guides

Discover what your device can do, get set up and solve common problems

Here's some other ways we can help

Speech bubbles icon
Live chat
You can chat with us 24/7 with questions about your mobile, broadband or home phone.
Chat with us

Network Status

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.