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Mobile phone repairs

Change in repair process due to COVID-19 alert

Due to the Covid-19 announcement, all Vodafone retail stores will be closed from 24 March 2020 until further notice. If you require a repair, or purchased a faulty unit, please contact 09 920 0957 and one of our team will assist you.

Visit your nearest store

Depending on when you bought the device, it might be repaired or replaced.

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Have you followed our pre-visit checklist?

Before you go into the store, please ensure you’ve followed all these handy steps.
 

tick   Copy all your contacts and photos to your computer or onto another mobile phone

tick   Remove the password or PIN to unlock your phone

tick   If using an iPhone, sign out of iCloud and disable Find My iPhone

tick   If using an Android phone, sign out of all Google accounts

tick   Take the faulty mobile phone along with its original box, accessories and charger

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Receive cashback by trading in your old phone

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