For hardware or other complex issues, the mobile phone or device will be sent to the manufacturer for repair. If the repair comes at a cost, we will let you know the repair cost before proceeding (you can choose not to continue with the repair, in which case there may be an assessment fee).
While your mobile phone is being repaired, the store will attempt to provide you with a temporary loan phone (if available). These are available to both our Prepay and On Account customers. You will need to be either the account holder, or named as authorised on the account.
If you're on Prepay you will need to pay a bond when requesting a loan phone.
We’ll give you a call when your mobile phone or device is ready to be picked up. This usually takes between 7-10 working days.