Help with your mobile data

We’re operating in all Covid-19 Alert Levels – you can buy online, call or chat with us. Check our Store Locator for open stores and our COVID FAQ for details and updates.

Please beware of a TXT/SMS scam that infects mobile phones with a virus. If you receive any suspicious messages don’t click links or download any apps/updates. Read more about Flubot.
Personal Help Help for Mobile Help with your mobile data
Man reclining, looking at My Vodafone app on a mobile phone.
You can stay in control of your mobile data by following three simple guidelines.

  • Start with the right mobile plan and Add-Ons.
  • Monitor your data usage regularly.
  • Set which Apps can use your data.

By using these guidelines, you can make the most of your data every month and avoid unexpected charges.

You can also choose an Endless data plan and not worry about your data usage.
If you use a Prepay plan, consider our Free Social Data.

What are KB, MB and GB?

These are simply units for measuring data, just like centimetres, metres and kilometres are used for distance.

  • KB which means kilobyte: 1,024 KB = 1MB.
  • MB which means megabyte: 1,024 MB = 1GB.
  • GB which means gigabyte.

Vodafone's mobile plans talk about GB of NZ data, which is data you can use in New Zealand to upload (i.e. pictures to Facebook) or download (streaming a video) stuff on the Internet.

What uses your phone's data?

talk bubbles with social media

If you are just viewing and updating Text on social media, a low end plan is fine. However if you upload or watch a lot of photos or videos then a 5GB plan or higher is recommended.

If you are a casual music listener (including online radio) then a 1-3 GB plan is fine. However if you stream daily Apple Music or Spotify or similar then a 5GB plan is recommended. If you stream HD audio daily then up to 10GB is recommended. On Apple IOS HD streaming is off by default but can be enabled in the phone menu.

For daily YouTube or other video streaming (including Facebook), a 5GB minimum plan is recommended with 10GB ideal. If you want to regularly watch higher quality (HD+) video or TV series then 10GB is minimum.

Can be comfortably done daily within a 1GB plan or even 500MB plan for casual use.

For both Android and IOS devices there can be regular updates to the system and installed apps. These can use several hundred megabytes so it is important to set these to only be done on WIFI.

Online gaming can create background data. You should block the data if possible through the application settings on the phone.

WEB main_icn_Menu main_icn_Close

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.