Lost or stolen mobile phone

If your phone has gone missing, tell us straight away so we can stop anyone using it

When your life is on your phone, it can be really upsetting to lose it. But don’t panic – just let us know straight away, so that you won’t be liable for any calls made after it disappeared.

We’ll immediately bar your connection to stop further use and prevent your mobile from getting incoming calls.

Call us immediately

  • In New Zealand: call 0800 800 021 or 777 from another Vodafone mobile
  • From another country: call us on (+) 64 9 355 2007
  • Select the option to speak to a customer service representative
  • We’ll need you to confirm your 4 digit Security PIN, the date the device was lost or stolen and the IMEI number.

Losing your phone doesn’t mean losing your number

We can get you up and running again quickly and help you to transfer your number onto a new SIM card. Your old SIM then becomes completely inactive. If you already have a replacement SIM, you can SIM swap online or we can do this for you over the phone.

Don't have one yet? We can sort you out with a replacement SIM card for free in one of our stores.