If your phone has gone missing, tell us straight away so we can stop anyone using it
When your life is on your phone, it can be really upsetting to lose it. But don’t panic – just let us know straight away, so that you won’t be liable for any calls made after it disappeared.
We’ll immediately bar your connection to stop further use and prevent your mobile from getting incoming calls.
We can get you up and running again quickly and help you to transfer your number onto a new SIM card. Your old SIM then becomes completely inactive. If you already have a replacement SIM, you can SIM swap online or we can do this for you over the phone.
Don't have one yet? We can sort you out with a replacement SIM card for free in one of our stores.