Online shopping

Delivery of your order

Learn about how your order is delivered, and what to do if it hasn't arrived yet.

Delivery information

Changes to courier delivery processes for COVID-19

NZ Post have made some temporary changes to their courier delivery processes. Find out more about the delivery changes at NZ Post.

With the significant increase in parcels, NZ Post is seeing some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows NZ Post received your parcel.
smiling woman purchasing on the OneNZ online store

Our online store is always open

Shop at your pace from your place. Compare our mobile phones, see detailed specifications or simply grab your dream mobile with an online-only special offer.
Shop online now

Contact the Online Shop team

If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at  onlineshop@one.nz

onlineshop@one.nz Call 0800 837 867

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.