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Delivery of your order

Learn about how your order is delivered, and what to do if it hasn't arrived yet.

Changes to courier delivery processes for COVID-19

NZ Post have made some temporary changes to their courier delivery processes. Find out more about the delivery changes at NZ Post.

With the significant increase in parcels, NZ Post is seeing some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows NZ Post received your parcel.

Our online store is always open

Shop at your pace from your place. Compare mobile features, read detailed specifications or simply grab your dream mobile with an online-only special offer.
Shop online now

Help with placing an order

To make sure your shopping experience as smooth as possible, there are a few things you should have ready before you start.

Track & Trace

See where your order is with CourierPost's Track and Trace service.

Returns and exchange

We're happy when you're happy.

Contact the Online Shop team

If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at onlineshop@vodafone.com

onlineshop@vodafone.com Call 0800 837 867

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