Your mobile phone, or tablet, uses settings that define how it connects to a mobile carrier. If these settings are incorrect or missing, then your phone might not work properly with our mobile network. One of these settings is for the APN, or Access Point Name.
These settings are used for connecting to the Internet and for handling PXT / MMS messages.
Get your mobile settings
About parallel imported phones
We can only support phones that were bought from us. You can use our Device Guides or this Mobile settings tool, to set it up yourself. Remember that you can always take your device in to a Vodafone store where, for a fee, they can help you.