Broadband account change forms

We’re operating as an essential service in all Covid-19 Alert Levels, so you can still buy online, call or chat with us.Our Store Locator has details of which stores are open.
If you are in hardship we can help. Please check our COVID FAQ for details and all updates.

Change your Vodafone account name or transfer your number to someone else
We may need your written authority to make changes to your account, so download the appropriate form, complete it, sign it and send it to us - address details are on the form.

Please note: If you need to make changes to your mobile services and fixed line and/or broadband services, you may need to fill in two separate forms. All forms are supplied as PDF documents.

Broadband / home phone / domain name forms

Changed your name and want to update your phone account details

N.B. applies to both home phone and mobile

Update personal name
Change ownership of your Broadband / landline accountSelect your form

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up