Help with your Wi-Fi

Helping you improve your broadband performance

Your Wi-Fi (or wireless network) uses radio signals to relay data between your devices and the Internet. It's set up using a modem that acts as an Access Point so your devices can send and receive data.

  • Your Wi-Fi network is referred to as SSID on your modem
  • Your Wi-Fi password is referred to as your WLAN Key.

These are on a sticker on the back or bottom of your modem. Your Wi-Fi is set up to use those details straight out of the box. Make a note of them somewhere so that you don't have to look at the back of your modem each time!

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Frequently Asked Questions

Check out the most common questions and answers about Wi-Fi