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Understanding your WiFi performance


Your WiFi (or wireless network) uses radio signals to relay data between your devices and your internet connection.
WiFi works by using a modem as an Access Point, so your devices can send and receive data.

  • Your WiFi network is referred to as SSID on your modem
  • Your WiFi password is referred to as your WLAN Key.

These numbers are shown on a sticker on the back or bottom of your modem.
Your WiFi is set up to use those details straight out of the box. You can make a note of them somewhere so that you don't have to look at the back of your modem each time!

If you are using a modem that doesn't support newer technologies like WiFi 6, talk to us about options to upgrade it.
You might want to consider SuperWifi to improve your WiFi coverage at home.

Take a look at our Deco WiFi Mesh units which improve your signal by using a technology called beamforming.

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