Help with Wi-Fi

We’re operating in all Covid-19 Alert Levels – you can buy online, call or chat with us. Check our Store Locator for open stores and our COVID FAQ for details and updates.

Please beware of a TXT/SMS scam that infects mobile phones with a virus. If you receive any suspicious messages don’t click links or download any apps/updates. Read more about Flubot.
white modem kept on a shelf
Play

Improve your broadband performance


Your Wi-Fi (or wireless network) uses radio signals to relay data between your devices and your internet connection. Wi-Fi works by using a modem as an Access Point, so your devices can send and receive data.

  • Your Wi-Fi network is referred to as SSID on your modem
  • Your Wi-Fi password is referred to as your WLAN Key.

These numbers are shown on a sticker on the back or bottom of your modem. Your Wi-Fi is set up to use those details straight out of the box. You can make a note of them somewhere so that you don't have to look at the back of your modem each time!

If you are using a modem that doesn't support newer technologies like Wifi 6, talk to us about options to upgrade.
You might want to consider SuperWifi to improve your WiFi coverage at home. Take a look at our Deco WiFi Mesh units.
WEB main_icn_Menu main_icn_Close

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.