Error code

What it means

What you can do

SC001

No internet connection

1. Check your Ethernet cable or Wi-Fi extender connection
2. Confirm Internet access is working
3. If the issue continues, call our Customer Care team

SC005

No internet connection

1. Check your Ethernet cable or Wi-Fi extender connection.
2. Confirm Internet access is working
3. If the issue continues, call our Customer Care team

SC014

Unable to retrieve configuration data

1. Turn the Vodafone TV box power off and on again at the wall socket
2. If the issue continues, call our Customer Care team

SA004

Error when auto-refreshing access token or Vodafone TV box is not provisioned

1. Turn the Vodafone TV box power off and on again at the wall socket
2. If the issue continues, call our Customer Care team

SA005

• Error validating getConfig response or  mandatory configuration parameters are missing
• Set Top Box is not provisioned
• Customer has pressed the reset button on the rear of the STB

1. Turn the Vodafone TV box power off and on again at the wall socket
2. If the issue continues, call our Customer Care team

SM002

• Network error loading the On Demand first category
• There was a network error loading the channel line-up

There is no Information for the programme or an issue loading the programme information.  If the issue continues:

1. Turn the Vodafone TV box power off and on again at the wall socket
2. If the error still appears, call our Customer Care team

If you'd like to subscribe to the channel, please give us a call.

SR002

Temporary network issue or other metadata issue.

1. Turn the Vodafone TV box power off and on again at the wall socket
2. Confirm you are able to connect to the internet on other devices
3. If the issue continues or if you find you do not have an internet connect, call our Customer Care team
    

Please note: You can check our network status page to see if there are any known broadband issues in your area.

SR003

• No subscription to the channel
• No record rights for this channel / programme

If you know you are subscribed to a channel but are unable to view it:

1. Turn the Vodafone TV box power off and on again at the wall socket
2. Confirm you are able to connect to the internet on other devices
3. If the issue continues or if you find you do not have an internet connect, call our Customer Care team
    

Please note: You can check our network status page to see if there are any known broadband issues in your area.

SV002

Programme is not viewable due to a rights restriction.

SC021 / SC022

No connection to router found during initial setup.

1. If you are using Wi-Fi, try plugging the Vodafone TV box into your router directly using an Ethernet cable.
2. If the issue continues, please contact our call our Customer Care team.

Error code

What it means

What you can do

MG000

The Vodafone TV app cannot connect to the server.

Confirm your device has internet access

MG002

The Vodafone TV app login will expire after a period of time.

Sign in again with your account username and password

1. On your mobile, turn off Wi-Fi and mobile data.
   You will see the MG000 error - this resets the network status
2. Turn Wi-Fi and mobile data back on
   The Vodafone TV app will log in
3. If the issue continues, call our Customer Care team

MF080

Issue obtaining configurations from the server.

1. Close the Vodafone app completley and re-open it
2. If the issue continues, call our Customer Care team

MF050

Issue obtaining configurations from the server.

1. Close the Vodafone app completley and re-open it
2. If the issue continues, call our Customer Care team

MA081

Issue obtaining configurations from the server.

1. Close the Vodafone app completley and re-open it
2. If the issue continues, call our Customer Care team

MA013

Device may be assigned to another account.

Call our Customer Care team.

MR1358

Connection issue.

1. Try again
2. If you encounter the same error, call our Customer Care team

MR1359

Connection issue.

1. Try again
2. If you encounter the same error, call our Customer Care team

MA103

1. You’ve entered an incorrect username or password
2. You haven’t set a primary TV service

1. Check the ‘internet banking’ section of the bill for your TV service. The bill will have one of the following codes – Vodafone A, Vodafone B or Vodafone C.

2. If the bill says Vodafone A, you need to use your My Vodafone login details to continue. This includes the email or mobile number and the password you use to log into My Vodafone.
   
   If you have two TV services registered to the same My Vodafone login, please sign into My Vodafone and choose a primary TV service. Once you do that, please try signing into the Vodafone TV app again.

3. If the bill says Vodafone B, you need to use your broadband username and password to continue.

4. If the bill says Vodafone C, you need to use your Customer Zone username and password to continue.

5. If the bill doesn’t have any of the three codes or you are still receiving the same error, call our Customer Care team

MA104

Your account has been locked.

Call our Customer Care team

MA112

You are logging in with a username that is already in use.

1. Ensure you are entering the correct username
2. Call our Customer Care team

MA121

You are logging in with a username that does not exist.

Call our Customer Care team.

MA180

Connection issue.

1. Confirm your device has internet access
2. If the problem continues, call our Customer Care team

MA280

Connection issue.

1. Confirm your device has internet access
2. If the problem continues, call our customer care team

MA204

Only three devices are allowed.

You can remove a registered device and try again.

Please note: You can delete one device every 30 days.

MA213

You have reached the maximum number of profiles which can be created.

Delete an existing profile and try again

MA224

You have reached the maximum number of devices which can be linked.

You can remove a registered device and try again.

Please note: You can delete one device every 30 days.

MF228

Internet connectivity issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MA380

Internet connectivity issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MA404

You have reached the maximum number of profiles which can be created.

Delete an existing profile and try again.

MA413

You have reached the maximum number of profiles which can be created.

Delete an existing profile and try again.

MA480

Internet connectivity issue

1. Check your device has an internet connectionand try again
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MA600

Internet connectivity issue

1. Check your device has an internet connectionand try again
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MF681

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MA781

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MM880

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MM881

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MM882

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MM980

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MM901

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1080

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1001

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1081

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1016

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1103

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1181

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1115

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1117

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1203

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1215

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MR1217

Internet connectivity issue / Server issue

1. Check your device has an internet connectionand try again.
2. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team

MT1507

You do not have a valid subscription to view the content.

Please call us and talk to us about updating your subscription.

MT1508

The system has detected you are outside of NZ

This service can only be used while you are in New Zealand.

MT1513

Could be 1 of 2 reasons:
You do not have a valid subscription to view the content
Server issue.

1. If you have a valid subscription to the channels package
2. Check your device has an internet connection. 
3. Try again later
4. If problem persists call our Customer Care team

1. Turn off screen capture or screen mirroring.
2. If the problem continues, please call our Customer Care team.

MT1680

Could be 1 of 2 reasons:
You do not have a valid subscription to view the content
Server issue.

1. If you have a valid subscription to the channels package
2. Check your device has an internet connection. 
3. Try again later
4. If problem persists call our Customer Care team

MT1601

Could be 1 of 2 reasons:
You do not have a valid subscription to view the content
Server issue.

1. If you have a valid subscription to the channels package
2. Check your device has an internet connection. 
3. Try again later
4. If problem persists call our Customer Care team

MT1780

Could be 1 of 2 reasons:
You do not have a valid subscription to view the content
Server issue.

1. If you have a valid subscription to the channels package
2. Check your device has an internet connection. 
3. Try again later
4. If problem persists call our Customer Care team

MT1701

Could be 1 of 2 reasons:
You do not have a valid subscription to view the content
Server issue.

1. If you have a valid subscription to the channels package
2. Check your device has an internet connection. 
3. Try again later
4. If problem persists call our Customer Care team

MT1702

Could be 1 of 2 reasons:
You do not have a valid subscription to view the content
Server issue.

1. If you have a valid subscription to the channels package
2. Check your device has an internet connection. 
3. Try again later
4. If problem persists call our Customer Care team

MV1801

You have a limited amount of streams at any one time.

Stop streaming on another device and try again.

MP1803

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MP1804

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MP1805

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MP1806

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MP1807

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MV1812

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MV1823

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MV1821

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team

MV1828

Internet connectivity issue / Server issue

1. Check your device has an internet connection
2. Try again later
3. If the problem persists, call our Customer Care team