Help with VodafoneTV

Help with VodafoneTV

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Personal Help Help with VodafoneTV

Getting started

If you’ve bought VodafoneTV directly from a retail store, here’s how to setup your service
Step 1 diagram - cable being plugged into VodafoneTV box
Connect cables

Please plug in the HDMI cable between your TV and VodafoneTV box along with the power cable
Step 1 diagram - cable being plugged into VodafoneTV box and Wi-Fi symbol
Connect Ethernet or Wi-Fi
Plug in the Ethernet cable between your modem and VodafoneTV or connect via WI-FI
Step 3 diagram - Monitor displaying a 3 item checklist
Set up account
Create a new account and add your favourite content services
Step 4 diagram - TV screen icon
Start watching
Once you’re set up, you can start watching your favourites
If you’ve bought VodafoneTV as a bundle with our broadband, here’s how to set up your service
Step 1 diagram - HDMI cable being plugged into VodafoneTV box
Connect cables
Please plug in the HDMI cable between your TV and set top box along with the power cable
Step 2 diagram - Network cable being plugged into VodafoneTV box
Connect Ethernet
Please plug in the Ethernet cable between your modem and VodafoneTV
Step 3 diagram - TV icon
Start watching
Once you’re set up, you can start watching your favourites

Channel list and features

Here’s an extensive list of the features you can enjoy for each channel on VodafoneTV

Basic troubleshooting

Here are some simple tips to help fix your VodafoneTV
Number 1 circled
Restart your VodafoneTV box

Unplug your VodafoneTV Box, wait 5 seconds and plug it back in. After a few minutes, check your TV again.
Number 2 circled
Pair your remote

Hold down the 3 and yellow buttons on your remote. Wait for the remote power button to stop flashing and then check your TV.
Number 3 circled
Restart your modem

Take the power plug out of your modem and then plug it back in. Wait for it to connect and then check your TV.
Number one circled
Restart your VodafoneTV box
Unplug your VodafoneTV box, wait 5 seconds and plug it back in. After a few minutes, check your TV again.
Number two circled
Pair your remote

Hold down the 3 and yellow buttons on your remote. Wait for the remote power button to stop flashing and then check your TV.
Number three circled
Restart your modem

Take the power plug out of your modem and then plug it back in. Wait for it to connect and then check your TV.
Number four circled
Check your modem's range

Check your VodafoneTV box is within the 5GHz Wi-Fi range of your modem.

Error codes

What they mean and what you should do

VodafoneTV box

Error codeWhat it meansWhat you can do
SC001
No internet connection
Check your Ethernet cable or Wi-Fi extender connectionConfirm Internet access is workingIf the issue continues, call our Customer Care team
SC005
No internet connection
Check your Ethernet cable or Wi-Fi extender connection.Confirm Internet access is workingIf the issue continues, call our Customer Care team
SC014
Unable to retrieve configuration data
Turn the VodafoneTV box power off and on again at the wall socketIf the issue continues, call our Customer Care team
SA004
Error when auto-refreshing access token or VodafoneTV box is not provisioned
Turn the VodafoneTV box power off and on again at the wall socketIf the issue continues, call our Customer Care team
SA005
Error validating getConfig response or mandatory configuration parameters are missingSet Top Box is not provisionedCustomer has pressed the reset button on the rear of the STBTurn the VodafoneTV box power off and on again at the wall socketIf the issue continues, call our Customer Care team
SM002
Network error loading the On Demand first categoryThere was a network error loading the channel line-upThere is no Information for the programme or an issue loading the programme information. If the issue continues:

Turn the VodafoneTV box power off and on again at the wall socketIf the error still appears, call our Customer Care team
SM011
The recording is not accessible as you're not subscribed to the premium channel.
If you'd like to subscribe to the channel, please give us a call.
SR002
Temporary network issue or other metadata issue.
Turn the VodafoneTV box power off and on again at the wall socketConfirm you are able to connect to the internet on other devicesIf the issue continues or if you find you do not have an internet connect, call our Customer Care team

Please note: You can check our network status page to see if there are any known broadband issues in your area.
SR003
No subscription to the channelNo record rights for this channel / programmeIf you know you are subscribed to a channel but are unable to view it:

Turn the VodafoneTV box power off and on again at the wall socketConfirm you are able to connect to the internet on other devicesIf the issue continues or if you find you do not have an internet connect, call our Customer Care team

Please note: You can check our network status page to see if there are any known broadband issues in your area.
SV002
Programme is not viewable due to a rights restriction.
Service will resume after the programme has finished.
SC021 / SC022
No connection to router found during initial setup.
If you are using Wi-Fi, try plugging the VodafoneTV box into your router directly using an Ethernet cable.If the issue continues, please contact our call our Customer Care team.

VodafoneTV app


Error codeWhat it meansWhat you can do
MG000
The VodafoneTV app cannot connect to the server.
Confirm your device has internet access
MG002
The VodafoneTV app login will expire after a period of time.
Sign in again with your account username and password
MG006
Issue connecting to the server.
On your mobile, turn off Wi-Fi and mobile data.


You will see the MG000 error - this resets the network statusTurn Wi-Fi and mobile data back on


The VodafoneTV app will log inIf the issue continues, call our Customer Care team
MF080
Issue obtaining configurations from the server.
Close the Vodafone app completley and re-open itIf the issue continues, call our Customer Care team
MF050
Issue obtaining configurations from the server.
Close the Vodafone app completley and re-open itIf the issue continues, call our Customer Care team
MA081
Issue obtaining configurations from the server.
Close the Vodafone app completley and re-open itIf the issue continues, call our Customer Care team
MA013
Device may be assigned to another account.
Call our Customer Care team.
MR1358
Connection issue.
Try againIf you encounter the same error, call our Customer Care team
MR1359
Connection issue.
Try againIf you encounter the same error, call our Customer Care team
MA103
You’ve entered an incorrect username or password
Check the ‘internet banking’ section of the bill for your TV service. The bill will have one of the following codes – Vodafone A, Vodafone B or Vodafone C.If the bill says Vodafone A, you need to use your My Vodafone login details to continue. This includes the email or mobile number and the password you use to log into My Vodafone.
You haven’t set a primary TV service
If you have two TV services registered to the same My Vodafone login, please sign into My Vodafone and choose a primary TV service. Once you do that, please try signing into the VodafoneTV app again.

If the bill says Vodafone B, you need to use your broadband username and password to continue.If the bill says Vodafone C, you need to use your Customer Zone username and password to continue.If the bill doesn’t have any of the three codes or you are still receiving the same error, call our Customer Care team
MA104
Your account has been locked.
Call our Customer Care team
MA112
You are logging in with a username that is already in use.
Ensure you are entering the correct usernameCall our Customer Care team
MA121
You are logging in with a username that does not exist.
Call our Customer Care team.
MA180
Connection issue.
Confirm your device has internet accessIf the problem continues, call our Customer Care team
MA280
Connection issue.
Confirm your device has internet accessIf the problem continues, call our Customer Care team
MA204
Only three devices are allowed.
You can remove a registered device and try again.

Please note: You can delete one device every 30 days.
MA213
You have reached the maximum number of profiles which can be created.
Delete an existing profile and try again
MA224
You have reached the maximum number of devices which can be linked.
You can remove a registered device and try again.

Please note: You can delete one device every 30 days.
MF228
Internet connectivity issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA380
Internet connectivity issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA404
You have reached the maximum number of profiles which can be created.
Delete an existing profile and try again.
MA413
You have reached the maximum number of profiles which can be created.
Delete an existing profile and try again.
MA480
Internet connectivity issue
Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA600
Internet connectivity issue
Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MF681
Internet connectivity issue / Server issue
Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA781
Internet connectivity issue / Server issue
Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM880
Internet connectivity issue / Server issue
Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM881
Internet connectivity issue / Server issue
Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM882
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM980
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM901
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1080
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1001
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1081
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1016
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1103
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1181
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1115
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1117
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1203
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1215
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1217
Internet connectivity issue / Server issue
Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MT1507
You do not have a valid subscription to view the content.
Please call us and talk to us about updating your subscription.
MT1508
The system has detected you are outside of NZ
This service can only be used while you are in New Zealand.
MT1513
Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue.
If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team
MT1550
Screen capture or screen mirroring is enabled on your device.
Turn off screen capture or screen mirroring.If the problem continues, please call our Customer Care team.
MT1680
Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue.
If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team
MT1601
Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue.
If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team
MT1780
Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue.
If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team
MT1701
Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue.
If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team
MT1702
Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue.
If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team
MV1801
You have a limited amount of streams at any one time.
Stop streaming on another device and try again.
MP1803
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MP1804
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MP1805
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MP1806
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MP1807
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MV1812
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MV1823
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MV1821
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team
MV1828
Internet connectivity issue / Server issue
Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team

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