Need assistance with VodafoneTV?
Here are some of the common issues you can solve on your own
Getting started
If you’ve bought VodafoneTV directly from a retail store, here’s how to setup your service
Connect cables
Please plug in the HDMI cable between your TV and VodafoneTV box along with the power cable
Connect Ethernet or Wi-Fi
Plug in the Ethernet cable between your modem and VodafoneTV or connect via WI-FI
Set up account
Create a new account and add your favourite content services
Start watching
Once you’re set up, you can start watching your favourites
If you’ve bought VodafoneTV as a bundle with our broadband, here’s how to set up your service
Connect cables
Please plug in the HDMI cable between your TV and set top box along with the power cable
Connect Ethernet
Please plug in the Ethernet cable between your modem and VodafoneTV
Start watching
Once you’re set up, you can start watching your favourites
Channel list and features
Here’s an extensive list of the features you can enjoy for each channel on VodafoneTV
Basic troubleshooting
Here are some simple tips to help fix your VodafoneTV
Restart your VodafoneTV box
Unplug your VodafoneTV Box, wait 5 seconds and plug it back in. After a few minutes, check your TV again.
Pair your remote
Hold down the 3 and yellow buttons on your remote. Wait for the remote power button to stop flashing and then check your TV.
Restart your modem
Take the power plug out of your modem and then plug it back in. Wait for it to connect and then check your TV.
Restart your VodafoneTV box
Unplug your VodafoneTV box, wait 5 seconds and plug it back in. After a few minutes, check your TV again.
Pair your remote
Hold down the 3 and yellow buttons on your remote. Wait for the remote power button to stop flashing and then check your TV.
Restart your modem
Take the power plug out of your modem and then plug it back in. Wait for it to connect and then check your TV.
Check your modem's range
Check your VodafoneTV box is within the 5GHz Wi-Fi range of your modem.
Error codes
What they mean and what you should do
VodafoneTV box
| Error code | What it means | What you can do |
| SC001 | No internet connection | Check your Ethernet cable or Wi-Fi extender connectionConfirm Internet access is workingIf the issue continues, call our Customer Care team |
| SC005 | No internet connection | Check your Ethernet cable or Wi-Fi extender connection.Confirm Internet access is workingIf the issue continues, call our Customer Care team |
| SC014 | Unable to retrieve configuration data | Turn the VodafoneTV box power off and on again at the wall socketIf the issue continues, call our Customer Care team |
| SA004 | Error when auto-refreshing access token or VodafoneTV box is not provisioned | Turn the VodafoneTV box power off and on again at the wall socketIf the issue continues, call our Customer Care team |
| SA005 | Error validating getConfig response or mandatory configuration parameters are missingSet Top Box is not provisionedCustomer has pressed the reset button on the rear of the STB | Turn the VodafoneTV box power off and on again at the wall socketIf the issue continues, call our Customer Care team |
| SM002 | Network error loading the On Demand first categoryThere was a network error loading the channel line-up | There is no Information for the programme or an issue loading the programme information. If the issue continues: Turn the VodafoneTV box power off and on again at the wall socketIf the error still appears, call our Customer Care team |
| SM011 | The recording is not accessible as you're not subscribed to the premium channel. | If you'd like to subscribe to the channel, please give us a call. |
| SR002 | Temporary network issue or other metadata issue. | Turn the VodafoneTV box power off and on again at the wall socketConfirm you are able to connect to the internet on other devicesIf the issue continues or if you find you do not have an internet connect, call our Customer Care team Please note: You can check our network status page to see if there are any known broadband issues in your area. |
| SR003 | No subscription to the channelNo record rights for this channel / programme | If you know you are subscribed to a channel but are unable to view it: Turn the VodafoneTV box power off and on again at the wall socketConfirm you are able to connect to the internet on other devicesIf the issue continues or if you find you do not have an internet connect, call our Customer Care team Please note: You can check our network status page to see if there are any known broadband issues in your area. |
| SV002 | Programme is not viewable due to a rights restriction. | Service will resume after the programme has finished. |
| SC021 / SC022 | No connection to router found during initial setup. | If you are using Wi-Fi, try plugging the VodafoneTV box into your router directly using an Ethernet cable.If the issue continues, please contact our call our Customer Care team. |
VodafoneTV app
| Error code | What it means | What you can do |
| MG000 | The VodafoneTV app cannot connect to the server. | Confirm your device has internet access |
| MG002 | The VodafoneTV app login will expire after a period of time. | Sign in again with your account username and password |
| MG006 | Issue connecting to the server. | On your mobile, turn off Wi-Fi and mobile data. You will see the MG000 error - this resets the network statusTurn Wi-Fi and mobile data back on The VodafoneTV app will log inIf the issue continues, call our Customer Care team |
| MF080 | Issue obtaining configurations from the server. | Close the Vodafone app completley and re-open itIf the issue continues, call our Customer Care team |
| MF050 | Issue obtaining configurations from the server. | Close the Vodafone app completley and re-open itIf the issue continues, call our Customer Care team |
| MA081 | Issue obtaining configurations from the server. | Close the Vodafone app completley and re-open itIf the issue continues, call our Customer Care team |
| MA013 | Device may be assigned to another account. | Call our Customer Care team. |
| MR1358 | Connection issue. | Try againIf you encounter the same error, call our Customer Care team |
| MR1359 | Connection issue. | Try againIf you encounter the same error, call our Customer Care team |
| MA103 | You’ve entered an incorrect username or password | Check the ‘internet banking’ section of the bill for your TV service. The bill will have one of the following codes – Vodafone A, Vodafone B or Vodafone C.If the bill says Vodafone A, you need to use your My Vodafone login details to continue. This includes the email or mobile number and the password you use to log into My Vodafone. |
| You haven’t set a primary TV service | If you have two TV services registered to the same My Vodafone login, please sign into My Vodafone and choose a primary TV service. Once you do that, please try signing into the VodafoneTV app again. If the bill says Vodafone B, you need to use your broadband username and password to continue.If the bill says Vodafone C, you need to use your Customer Zone username and password to continue.If the bill doesn’t have any of the three codes or you are still receiving the same error, call our Customer Care team | |
| MA104 | Your account has been locked. | Call our Customer Care team |
| MA112 | You are logging in with a username that is already in use. | Ensure you are entering the correct usernameCall our Customer Care team |
| MA121 | You are logging in with a username that does not exist. | Call our Customer Care team. |
| MA180 | Connection issue. | Confirm your device has internet accessIf the problem continues, call our Customer Care team |
| MA280 | Connection issue. | Confirm your device has internet accessIf the problem continues, call our Customer Care team |
| MA204 | Only three devices are allowed. | You can remove a registered device and try again. Please note: You can delete one device every 30 days. |
| MA213 | You have reached the maximum number of profiles which can be created. | Delete an existing profile and try again |
| MA224 | You have reached the maximum number of devices which can be linked. | You can remove a registered device and try again. Please note: You can delete one device every 30 days. |
| MF228 | Internet connectivity issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MA380 | Internet connectivity issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MA404 | You have reached the maximum number of profiles which can be created. | Delete an existing profile and try again. |
| MA413 | You have reached the maximum number of profiles which can be created. | Delete an existing profile and try again. |
| MA480 | Internet connectivity issue | Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MA600 | Internet connectivity issue | Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MF681 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MA781 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MM880 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MM881 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try againIf you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MM882 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MM980 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MM901 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1080 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1001 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1081 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1016 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1103 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1181 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1115 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1117 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1203 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1215 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MR1217 | Internet connectivity issue / Server issue | Check your device has an internet connectionand try again.If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team |
| MT1507 | You do not have a valid subscription to view the content. | Please call us and talk to us about updating your subscription. |
| MT1508 | The system has detected you are outside of NZ | This service can only be used while you are in New Zealand. |
| MT1513 | Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue. | If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team |
| MT1550 | Screen capture or screen mirroring is enabled on your device. | Turn off screen capture or screen mirroring.If the problem continues, please call our Customer Care team. |
| MT1680 | Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue. | If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team |
| MT1601 | Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue. | If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team |
| MT1780 | Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue. | If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team |
| MT1701 | Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue. | If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team |
| MT1702 | Could be 1 of 2 reasons:You do not have a valid subscription to view the contentServer issue. | If you have a valid subscription to the channels packageCheck your device has an internet connection. Try again laterIf problem persists call our Customer Care team |
| MV1801 | You have a limited amount of streams at any one time. | Stop streaming on another device and try again. |
| MP1803 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MP1804 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MP1805 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MP1806 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MP1807 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MV1812 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MV1823 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MV1821 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |
| MV1828 | Internet connectivity issue / Server issue | Check your device has an internet connectionTry again laterIf the problem persists, call our Customer Care team |