Help with Vodafone TV

Get started with Vodafone TV

A world of entertainment like you've never known. Freedom and control over what you watch, all in one place. The future of TV is here.

Personal
Help
Broadband & TV
Help with Vodafone TV

Broadband & TV

Get to know Vodafone TV

If you recently got your Vodafone TV box, getting set up is easy as. Just watch the videos below to see one of our Vodafone Ninjas walk you through the installation.

About Vodafone TV

How to set up

Set up your Wi-Fi Extender

Record

Restart, record and catchup functions only available on selected content.

Recordings stored for a limited time.

About your remote

Set up the Netflix app

Download and use the Vodafone TV app

Watch TV, schedule recordings and check out what’s on

Manage your account

Account changes

Want to add or remove channels, upgrade your package or get another Vodafone TV box? Just give us a call on 0800 346 751.

Device management

View and remove registered devices

Payments and billing

What channels are available?

View all channels and features

Channels and features

Vodafone TV Starter and Sports packages give you access to SKY Starter channels.

Vodafone TV Entertainment and Premium packages give you access to SKY Starter and Entertainment channels.

Home network - refers to the network your Vodafone TV box is connected to
Away from home - refers to any network your Vodafone TV box is not connected to (including mobile data)

Symbol

Feature availability

✔

Available

(✔)

Available but varies based on programme

Not available

Channel Number	Channel Name	Included in Vodafone TV Package	Live Pause / Rewind	Record*	Reverse (Catch-up)	Watch on Mobile in home network	Watch on Mobile away from home
1	TVNZ One	Intro / Starter	✔	(✔)	✔	X	X
2	TVNZ Two	Intro / Starter	✔	(✔)	✔	X	X
3	Three	Intro / Starter	(✔)	(✔)	(✔)	X	X
4	Prime	Intro / Starter	(✔)	(✔)	(✔)	(✔)	X
5	Sky 5	Starter	(✔)	(✔)	(✔)	(✔)	(✔)
6	Vibe	Entertainment	(✔)	(✔)	(✔)	(✔)	X
7	BBC UKTV	Entertainment	(✔)	(✔)	(✔)	✔	✔
8	Jones	Entertainment	(✔)	(✔)	(✔)	(✔)	X
9	Box Sets	Entertainment	(✔)	(✔)	(✔)	✔	✔
10	SoHo	Entertainment / Premium Optional Add-On for Starter/Sports	(✔)	(✔)	(✔)	(✔)	(✔)
11	Comedy Central	Starter	(✔)	(✔)	(✔)	✔	✔
12	Bravo	Intro / Starter	X	X	X	X	X
13	Viceland	Starter	(✔)	✔	(✔)	✔	✔
14	E!	Starter	(✔)	(✔)	(✔)	✔	✔
15	MTV	Starter	(✔)	(✔)	(✔)	✔	(✔)
16	TLC	Starter	(✔)	✔	(✔)	X	X
17	Living	Entertainment	✔	✔	✔	X	X
18	Food TV	Starter	✔	✔	✔	X	X
19	Maori Television	Intro / Starter	✔	✔	✔	✔	X
20	SKY Arts	Optional Add-On (All except Intro)	✔	✔	✔	(✔)	X
21	HGTV	Intro / Starter	✔	X	X	✔	X
22	MTV Music	Starter	X	X	X	✔	X
23	TVNZ Duke	Intro / Starter	✔	(✔)	✔	X	X
24	Choice TV	Intro / Starter	X	X	X	✔	X
25	The Shopping Channel	Starter	✔	✔	✔	✔	X
27	TV Shopping Network	Intro / Starter	✔	✔	✔	✔	X
28	Jones too	Entertainment	(✔)	(✔)	(✔)	(✔)	X
29	Three Life	Intro/Starter	✔	✔	✔	X	X
81	Country TV	Optional Add-On (All except Intro)	✔	✔	✔	✔	X
82	Te Reo	Intro / Starter	✔	✔	✔	✔	X
83	Face	Starter	✔	✔	✔	✔	X
84	The Edge TV	Intro / Starter	X	X	X	X	X
86	MTV Classic	Starter	X	X	X	✔	X
100	SKY Movies Premiere	Premium	(✔)	(✔)	✔	✔	(✔)
101	SKY Movies Extra	Premium	(✔)	(✔)	✔	✔	(✔)
102	SKY Movies Action	Premium	(✔)	(✔)	(✔)	✔	X
103	SKY Movies Greats	Premium	(✔)	(✔)	(✔)	✔	X
104	SKY Movies Classics	Premium	(✔)	(✔)	(✔)	✔	X
107	SKY Movies Disney	Premium	✔	✔	✔	✔	X
108	TCM	Premium	✔	✔	✔	✔	X
109	Rialto	Optional Add-On (All except Intro)	✔	✔	✔	✔	X
201	SKY Sport 1	Sports / Premium	✔	✔	✔	✔	✔
202	SKY Sport 2	Sports / Premium	✔	✔	✔	✔	✔
203	SKY Sport 3	Sports / Premium	✔	✔	✔	✔	✔
204	SKY Sport 4	Sports / Premium	✔	✔	✔	✔	✔
230	ESPN 1	Sports / Premium	✔	✔	✔	✔	✔
231	ESPN 2	Sports / Premium	✔	✔	✔	✔	✔
240	TAB 1 Trackside	Starter	✔	✔	✔	✔	X
241	TAB 2 Trackside	Starter	✔	✔	✔	✔	X
250	Rugby Channel	Optional Add-On (All except Intro)**	✔	✔	✔	✔	X
266	beIn Sports 1	Optional Add-On beIn Sports (All except Intro)	✔	✔	✔	✔	X
267	beIn Sports 2	Optional Add-On beIn Sports (All except Intro)	✔	✔	✔	✔	X
300	Discovery	Entertainment	(✔)	✔	(✔)	✔	✔
301	CI	Entertainment	(✔)	(✔)	(✔)	✔	X
302	National Geographic	Entertainment	(✔)	✔	(✔)	✔	✔
303	History	Entertainment	(✔)	X	(✔)	✔	X
304	BBC Knowledge	Entertainment	✔	✔	(✔)	✔	✔
305	Discovery Turbo	Entertainment	(✔)	✔	(✔)	✔	✔
306	Animal Planet	Entertainment	(✔)	✔	(✔)	✔	X
400	SKY News NZ	Entertainment	X	X	X	X	X
401	Parliament TV	Intro / Starter	X	X	X	✔	X
402	CNN	Entertainment	✔	✔	✔	✔	✔
403	FOX News	Entertainment	✔	✔	✔	✔	X
404	BBC World News	Entertainment	✔	✔	✔	✔	✔
405	Aljazeera	Intro / Starter	✔	✔	✔	✔	X
406	CNBC	Entertainment	X	X	X	X	X
407	RT	Starter	✔	✔	✔	✔	X
500	Disney Channel	Starter	(✔)	✔	(✔)	✔	X
501	Nick	Starter	(✔)	✔	(✔)	✔	X
502	Cartoon Network	Starter	(✔)	✔	(✔)	✔	✔
503	Disney XD	Starter	(✔)	✔	(✔)	✔	X
504	Nick Jr	Starter	(✔)	✔	(✔)	✔	X
505	Disney Junior	Starter	(✔)	✔	(✔)	✔	X
600	Star Plus Hindi	Optional Add-On (All except Intro)	X	✔	X	X	X
601	Colors	Optional Add-On (All except Intro)	X	X	X	X	X
602	Star Gold Hindi	Optional Add-On (All except Intro)	X	✔	X	X	X
610	The Filipino Channel	Optional Add-On (All except Intro)	✔	✔	✔	✔	X
700	Shine TV	Intro / Starter	✔	✔	✔	✔	X
701	Daystar	Starter	✔	✔	✔	✔	X
702	SBN	Starter	✔	✔	✔	✔	X
703	Hope Channel	Intro / Starter	(✔)	(✔)	(✔)	✔	X
704	Firstlight	Intro / Starter	(✔)	(✔)	(✔)	✔	X
800	CGTN	Starter	(✔)	(✔)	(✔)	✔	X

* Recordings are stored for a limited time and will no longer be accessible when they expire.

** Rugby Channel only available if Sports is also purchased

How to guides

Setup

Recordings

Other features

Error codes

What they mean and what you should do

Vodafone TV box

Error code	What it means	What you can do
SC001	No internet connection	Check your Ethernet cable or Wi-Fi extender connection Confirm Internet access is working If the issue continues, call our Customer Care team
SC005	No internet connection	Check your Ethernet cable or Wi-Fi extender connection. Confirm Internet access is working If the issue continues, call our Customer Care team
SC014	Unable to retrieve configuration data	Turn the Vodafone TV box power off and on again at the wall socket If the issue continues, call our Customer Care team
SA004	Error when auto-refreshing access token or Vodafone TV box is not provisioned	Turn the Vodafone TV box power off and on again at the wall socket If the issue continues, call our Customer Care team
SA005	Error validating getConfig response or mandatory configuration parameters are missing Set Top Box is not provisioned Customer has pressed the reset button on the rear of the STB	Turn the Vodafone TV box power off and on again at the wall socket If the issue continues, call our Customer Care team
SM002	Network error loading the On Demand first category There was a network error loading the channel line-up	There is no Information for the programme or an issue loading the programme information. If the issue continues: Turn the Vodafone TV box power off and on again at the wall socket If the error still appears, call our Customer Care team
SM011	The recording is not accessible as you're not subscribed to the premium channel.	If you'd like to subscribe to the channel, please give us a call.
SR002	Temporary network issue or other metadata issue.	Turn the Vodafone TV box power off and on again at the wall socket Confirm you are able to connect to the internet on other devices If the issue continues or if you find you do not have an internet connect, call our Customer Care team Please note: You can check our network status page to see if there are any known broadband issues in your area.
SR003	No subscription to the channel No record rights for this channel / programme	If you know you are subscribed to a channel but are unable to view it: Turn the Vodafone TV box power off and on again at the wall socket Confirm you are able to connect to the internet on other devices If the issue continues or if you find you do not have an internet connect, call our Customer Care team Please note: You can check our network status page to see if there are any known broadband issues in your area.
SV002	Programme is not viewable due to a rights restriction.	Service will resume after the programme has finished.
SC021 / SC022	No connection to router found during initial setup.	If you are using Wi-Fi, try plugging the Vodafone TV box into your router directly using an Ethernet cable. If the issue continues, please contact our call our Customer Care team.

Vodafone TV app

Error code	What it means	What you can do
MG000	The Vodafone TV app cannot connect to the server.	Confirm your device has internet access
MG002	The Vodafone TV app login will expire after a period of time.	Sign in again with your account username and password
MG006	Issue connecting to the server.	On your mobile, turn off Wi-Fi and mobile data. You will see the MG000 error - this resets the network status Turn Wi-Fi and mobile data back on The Vodafone TV app will log in If the issue continues, call our Customer Care team
MF080	Issue obtaining configurations from the server.	Close the Vodafone app completley and re-open it If the issue continues, call our Customer Care team
MF050	Issue obtaining configurations from the server.	Close the Vodafone app completley and re-open it If the issue continues, call our Customer Care team
MA081	Issue obtaining configurations from the server.	Close the Vodafone app completley and re-open it If the issue continues, call our Customer Care team
MA013	Device may be assigned to another account.	Call our Customer Care team.
MR1358	Connection issue.	Try again If you encounter the same error, call our Customer Care team
MR1359	Connection issue.	Try again If you encounter the same error, call our Customer Care team
MA103	Incorrect username or password used.	Use your My Vodafone or Customer Zone username and password If that doesn't work, try using your broadband username and password If you are still receiving the same error, call our Customer Care team
MA104	Your account has been locked.	Call our Customer Care team
MA112	You are logging in with a username that is already in use.	Ensure you are entering the correct username Call our Customer Care team
MA121	You are logging in with a username that does not exist.	Call our Customer Care team.
MA180	Connection issue.	Confirm your device has internet access If the problem continues, call our Customer Care team
MA280	Connection issue.	Confirm your device has internet access If the problem continues, call our customer care team
MA204	Only three devices are allowed.	You can remove a registered device and try again. Please note: You can delete one device every 30 days.
MA213	You have reached the maximum number of profiles which can be created.	Delete an existing profile and try again
MA224	You have reached the maximum number of devices which can be linked.	You can remove a registered device and try again. Please note: You can delete one device every 30 days.
MF228	Internet connectivity issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA380	Internet connectivity issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA404	You have reached the maximum number of profiles which can be created.	Delete an existing profile and try again.
MA413	You have reached the maximum number of profiles which can be created.	Delete an existing profile and try again.
MA480	Internet connectivity issue	Check your device has an internet connectionand try again If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA600	Internet connectivity issue	Check your device has an internet connectionand try again If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MF681	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MA781	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM880	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM881	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM882	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM980	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MM901	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1080	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1001	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1081	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1016	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1103	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1181	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1115	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1117	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1203	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1215	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MR1217	Internet connectivity issue / Server issue	Check your device has an internet connectionand try again. If you find that you cannot access the internet on your device, or you can access the internet but are encountering the same error, call our Customer Care team
MT1507	You do not have a valid subscription to view the content.	Please call us and talk to us about updating your subscription.
MT1508	The system has detected you are outside of NZ	This service can only be used while you are in New Zealand.
MT1513	Could be 1 of 2 reasons: You do not have a valid subscription to view the content Server issue.	If you have a valid subscription to the channels package Check your device has an internet connection. Try again later If problem persists call our Customer Care team
MT1550	Screen capture or screen mirroring is enabled on your device.	Turn off screen capture or screen mirroring. If the problem continues, please call our Customer Care team.
MT1680	Could be 1 of 2 reasons: You do not have a valid subscription to view the content Server issue.	If you have a valid subscription to the channels package Check your device has an internet connection. Try again later If problem persists call our Customer Care team
MT1601	Could be 1 of 2 reasons: You do not have a valid subscription to view the content Server issue.	If you have a valid subscription to the channels package Check your device has an internet connection. Try again later If problem persists call our Customer Care team
MT1780	Could be 1 of 2 reasons: You do not have a valid subscription to view the content Server issue.	If you have a valid subscription to the channels package Check your device has an internet connection. Try again later If problem persists call our Customer Care team
MT1701	Could be 1 of 2 reasons: You do not have a valid subscription to view the content Server issue.	If you have a valid subscription to the channels package Check your device has an internet connection. Try again later If problem persists call our Customer Care team
MT1702	Could be 1 of 2 reasons: You do not have a valid subscription to view the content Server issue.	If you have a valid subscription to the channels package Check your device has an internet connection. Try again later If problem persists call our Customer Care team
MV1801	You have a limited amount of streams at any one time.	Stop streaming on another device and try again.
MP1803	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MP1804	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MP1805	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MP1806	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MP1807	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MV1812	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MV1823	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MV1821	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team
MV1828	Internet connectivity issue / Server issue	Check your device has an internet connection Try again later If the problem persists, call our Customer Care team

Contact our TV specialists

Call 0800 346 751

Ask a Vodafone Ninja

In the Vodafone Community, our specially trained Ninjas - along with staff and other experts - are available to provide simple solutions. Whether a common smartphone issue, broadband setup, or even just getting the most from your devices, join the Community and ask for some advice.