Set up your SuperWifi Setup your SuperWifi

Super! You've got SuperWifi. Let's get you set up.

If you haven't redeemed your Deco X20 SuperWifi offer you will need to do that first. Once you have done that follow the steps below.

Set up your Deco Wifi network

Download the TP-Link Deco app onto a smartphone or compatible device. You can do this via the App Store or Google Play, and you need to do it before you power on your Deco X20. Once you have installed the TP-Link Deco app follow the instructions to set-up your Deco Wifi network. The steps below provide you with an overview of the set-up process.

1: If you are a new user to TP-Link, you will need to create a TP-Link account and then follow the prompts to log in.

2: Create your new Deco Wifi network by tapping the X20 to select your Deco model.

3: Take one Deco X20 unit from the box and place near your broadband modem.

4: Turn your broadband modem off.

5: Plug in the Deco X20 unit but don’t turn it on yet. Plug the grey Deco X20 Ethernet cable into the LAN port on your Deco and the other end into the LAN port on your modem. This Deco is now your master unit.

6: Turn your broadband modem back on and make sure it is connected to the internet. This could take a few minutes.

7: At this stage you will be asked to name your Deco WiFi network. We recommend you use the same name as your broadband modem WiFi network name. Once you have done that disable your current broadband modem WiFi network to prevent any conflicts or interference when you reconnect.

8: Turn on your master Deco X20 unit and wait for the flashing blue light.

9: Once you have a flashing blue light the app will automatically set up your Deco Wifi network. It will ask you to name your Deco Wifi network and provide a password.

10: The Deco app should now guide you through the next part of the connection process for additional Deco X20 units.

Connect your devices

Once you have completed the set-up of all the Deco X20 units, you can connect your devices to your Deco Wifi network by searching for and connecting to the new Deco SuperWifi name you’ve set-up.

To connect additional Deco X20 units, tap the ‘+’ symbol on the right-hand corner of the app to add extra X20 units and follow the instructions.

Helpful tips for super SuperWifi coverage

Placement of your Deco X20 units

Many things can interfere or weaken the quality of your Wi-Fi signal, and it may impact your connection and speed experience. Look out for internal building materials made from metal, concrete, marble, tiles or brick, as Wi-Fi cannot penetrate these materials.

The general rule of thumb is to place your Deco X20’s around your home where you need Wi-Fi coverage the most. By following our Out, Up and Open positioning principles, thinking about heavy usage in the home as well as what may interfere with Wi-Fi, you’ll find where best to place your Deco X20’s.

Out

Place out of cupboards, packed shelves, from behind TVs, from under desks, in the kitchen and from the far edges of your home.

Place away from obstacles, cluttered spaces and with a clear line of sight outwards.

Place away from blocking objects, electrical appliances and in the clearer air for the signal to get out.

If you’re gaming, streaming via TV, or you have Vodafone TV, we recommend connecting with an Ethernet cable to your Deco X20 for the most reliable connection and consistent speed.

TP-Link HomeCare™

TP-Link HomeCare™ is on your Deco app and is where you can personalise your Dec X20 set-up. You can create a secure and personalised network for the whole whanau. You’ll find it at the bottom of your Deco app screen.

Block content, assign time limits and set bedtimes for your whanau.

1: Tap Add new profile.

2: Name your family member’s profile.

3: Choose filter level and add any blocked categories, apps and websites for your family member.

4: Choose your family member’s time limits and set bedtime.

Prioritise any online content that’s most important to your whanau or choose a device to prioritise, such as gaming consoles or TV streaming.

1: Choose any online activity that is a priority, or tap on custom and move the sliders to suit your requirements.

2: Add any connected devices to prioritise.

3: Choose to set your download and upload speeds.

Enable the Deco network antivirus for security against online attacks.

1: Tap malicious content filter to protect your whanau from accessing malicious sites.

2: Tap intrusion prevention system to protect your network from potential threats.

3: Tap infected device quarantine to prevent the spread of viruses to other devices and to keep your personal information safe.

Need help connecting your Deco X20 unit to your modem?

Connect your Deco X20 to your Fibre or UltraFast HFC modem.

1: Don’t forget to download and install the TP-Link Deco app before you power on your Deco X20.

2: Now, you need to set-up your Deco network on the app. Follow the app instructions before connecting your Deco X20 unit.

3: Plug the grey Deco X20 Ethernet cable into LAN 1 port on your Deco X20 and the other end into a LAN port on your modem.

Connect your Deco X20 to your VDSL or ADSL modem.

1: Don’t forget to download and install the TP-Link Deco app before you power on your Deco X20.

2: Now, you need to set-up your Deco network on the app. Follow the app instructions before connecting your Deco X20 unit.

3: Plug the grey Deco X20 Ethernet cable into LAN 1 port on your Deco X20 and the other end into a LAN port on your modem.

Vodafone SuperWifi FAQs

Is my broadband plan eligible for SuperWifi?

You can redeem and change between the following SuperWifi eligible broadband plans:
  • Unlimited Fibre 100, Fibre Max, UltraFast HFC Max, VDSL, ADSL broadband on open or 12 month term;
  • Ultimate Home Fibre 100, Fibre Max, UltraFast HFC Max, VDSL, ADSL broadband on open or 12 month term; or
  • 600GB Wireless broadband on 12 month term.

Where do I find my broadband account number?

You can find your Broadband Account number in the top banner of your Vodafone Bill – labelled ‘Account no.’

What if I've forgotten my 4 digit security pin?

You’ll need to call out team on 0800 222 664. They’ll ask you a few questions to confirm your identity and can then either reset you security PIN or process your redemption for you

How does SuperWifi appear on my bill?

Once you redeem SuperWifir, your next bill will show a SuperWifi ‘months remaining’ balance of $450 and 24 months, reduced by $18.75 and 1 month for your next bill. Each subsequent month the balance will continue to reduce by $18.75 over the remaining 24 month term. This will appear as a charge and credit on your monthly invoice.

Can I change broadband plans once I redeem?

Yes - you can change between SuperWifi eligible broadband plans. However if you downgrade to an ineligible plan you will need to first pay your outstanding balance.

How long do I have to redeem SuperWifi?

You can redeem SuperWifi when you need it. As long as you are on an eligible plan you can choose to redeem this offer once your broadband is active or at a later date. While this offer is in market, check out our T&C’s for more information.

What happens if Deco device is faulty

SuperWifi Deco devices are covered by a two year warranty from the day you redeem them – simply call us on 0800 222 664

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