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Help with your modem

If you need help with your modem, this is the place to start

Set-up your Vodafone Ultra Hub Modem

Your broadband connection is either Fibre, UltraFast HFC or ADSL/VDSL. Click on the tabs below for your specific modem set-up instructions.

Fibre or UltraFast HFC modem set-up

1. Connect to power
Connect the power supply into your modem and wall power outlet and press the On/Off button on the back of the modem. The power light will turn green. Next, you need to check that your Optical Network Terminal (ONT) is also on. This box is usually on the wall or at the point where your broadband connection enters the house.

2. Connect to the Internet via Wi-Fi
Plug the yellow cable marked LAN/WAN into the WAN port on the back of the Ultra Hub and port 1 of your Fibre/UltraFast HFC box. The Internet light on the Ultra Hub should turn green once the modem is connected to the internet. On the underside of your modem is a label with your Network Name and Wireless Key code. The Wireless Key code is your Wi-Fi password.

Click on the Wi-Fi symbol on your device and look for the network name; vodafoneXXXXXX_5. Select this, enter the ‘Wireless Key’ code and each time you open your device, it should automatically default to this network. To personalise your Wi-Fi network name and password see ‘Change advanced Ultra Hub settings’ section on the modem Quick Start Guide.

3. Connect to the Internet via Ethernet
Connect your computer, or device, to any of the three yellow LAN ports on your Ultra Hub modem using the yellow cable marked LAN/WAN.

ADSL/VDSL modem set-up

1. Connect to power
Connect the power supply into your modem and wall power outlet and press the On/Off button on the back of the modem. The power light will turn green.

2. Connect to the Internet via Wi-Fi
Connect one end of the grey cable marked DSL/Phone into the grey DSL port on the back of your Ultra Hub modem and the other end into the telephone wall jack. The Internet light on the Ultra Hub should turn green once the modem is connected to the internet. On the underside of your modem is a label with your Network Name and Wireless Key code. The Wireless Key code is your Wi-Fi password.

Click on the Wi-Fi symbol on your device and look for the network name; vodafoneXXXXXX_5. Select this, enter the ‘Wireless Key’ code and each time you open your device, it should automatically default to this network. To personalise your Wi-Fi network name and password see ‘Change advanced Ultra Hub settings’ section on the modem Quick Start Guide.

3. Connect to the Internet via Ethernet
Connect your computer, or device, to any of the three yellow LAN ports on your Ultra Hub modem using the yellow cable marked LAN/WAN.

Top tips to get the most out of your Wi-Fi

Need more help setting up your modem?

Check out this video guide for step-by-step instructions or download our quick start guide.

Download our quick start guide

Ultra Hub Plus

Ultra Hub Plus modem

Get online faster and stay connected

If you're in a 4G/3G area, you can stay connected if your broadband connection goes down with the Ultra Hub Plus mobile backup.

Superior range and coverage with beamforming focuses your Wi-Fi signal to your devices.

Download the Ultra Hub Plus quick start guide .

Useful links

Vodafone wireless modem

Vodafone Wireless Modem

Connect all your devices wirelessly

The Vodafone wireless modem can be used to power your ADSL, VDSL or fibre broadband connection. Link up devices like a printer or hard drive to share them over your Wi-Fi network.

Check out the Vodafone wireless modem manual.

Useful links

Read our Vodafone wireless modem FAQs

Technicolor 7210D

Technicolor 7210D

Connecting your cable broadband

The Technicolor 7210D modem is supplied as part of your cable broadband package. It offers Wi-Fi over two channels (2.4GHz and 5GHz), supports multiple devices and web content filtering.

Useful links

Download the Technicolor 7210D user guide (PDF)

Read our cable broadband modem FAQs

Vodafone B315

Fast speed wireless broadband

So simple to set up, this modem offers fast 4G broadband that you can use over (WPS-enabled) Wi-Fi or connected directly by cable to the modem.

Watch the video to the left to see the simple steps to get your modem up and running.

Useful links

Vodafone B315 modem Quick Start Guide (PDF)
 

Vodafone wireless broadband modem FAQs

Vodafone B3000

B3000

Your B3000 router connects your computer and other devices to the Internet using a SIM card accessing the Vodafone mobile data network.

Watch the video to the left to see the simple steps to get your modem up and running.

Useful modem links

Download the Vodafone B3000 Quick Start Guide (PDF)

Download the Vodafone B3000 wireless modem guide (PDF)

Vodafone wireless broadband modem FAQs

Vodafone Station

Vodafone Station

Connect all your devices wirelessly

Easy to set up, the Vodafone Station modem can be used to power your ADSL broadband connection. Connect your devices like a printer or hard drive to share them over your Wi-Fi network.

Watch the video to the left to see the simple steps to get your modem up and running.

Useful links

Download the Vodafone Station User Guide (PDF)

Download the Vodafone Station Media Manager Guide (PDF)

Read our Vodafone Station modem FAQs

Older Vodafone modems

Other modems

Tried and trusted modems

We have supplied a number of modems over the years. If yours is still going strong but you're looking for some support info, we have User Guides available to download.

Useful links

Download a user guide for your modem.

FAQs

Do I need to change my phone's handset?
If you only have one phone and it's capable of making voice calls using broadband, you won't need a new phone. It'll work just fine.

Is my phone capable of making voice calls over broadband?
You will need to check your phone's user manual to see if it is capable of making voice calls over broadband. Alternatively, you could search online for your phone's make and model number to see if it is capable.

What if I have multiple handsets?
If you have integrated wiring, you can plug your phones into your wall phone jack.
If you don't have integrated wiring you will need to plug your base unit into the back of your Vodafone modem. Remember to check that your phone is capable of making voice calls over broadband first.

What is integrated wiring?
When some houses had fibre, or UltraFast HFC installed, integrated wiring was also added. This means your existing wall phone jacks link to your Fibre or UltraFast HFC connection. We are unable to offer integrated wiring for our ADSL or VDSL customers, and we recommend talking to your local electrician.

How do I know if I have integrated wiring?
Once your modem is set-up, connected to the internet and you have switched to voice calling over broadband, plug your phone into the wall phone jack. If you hear a dial tone, you have integrated wiring.

Do I have integrated wiring if I'm not on Fibre or UltraFast HFC?
No, we are unable to offer integrated wiring for our ADSL or VDSL customers at this time. We recommend talking to your local electrician.

Will my phone line work when there's a power cut?
No, during a power cut, your broadband service won't work, so neither will your phone line. This includes all calls, even emergency calls to 111. We recommend you always have a charged back-up mobile phone ready to use in case of an emergency.

Do I need to change systems such as monitored alarms?
Most systems such as monitored medical, security or other alarms, fax machines, EFTPOS terminals and loud external ringers should work over broadband. However, we recommend checking with your alarm provider to confirm this.

Will my fax machine work with voice calling over broadband?
Most fax machines will work using voice over broadband. However this depends on the make, model and age of the fax machine. We recommend checking the fax machine’s manual to see if it will work over broadband. You may also want to consider using a cloud based fax solution e.g. fax to email services instead of your fax machine. Providers such as TNZ offer this alternative.

Will voice calling work with EFTPOS machine?
The majority of EFTPOS terminals should work over broadband rather than using a dial up phone line. However, we recommend you have a discussion with your EFTPOS terminal provider to confirm this before you upgrade.

What call features are available?
The following call features are all available with voice calling over broadband: Voicemail, Phone Divert, BestMates for home phone, Caller ID, Call Control and Call Waiting. You may need to set them up again once your voice calling over broadband services are activated – you'll find the guides on how to use the features here. Or if you'd like to add any of these services, please call us on 0800 891 740.
 

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