Set up your Ultra Hub
You can use the Vodafone Ultra Hub on ADSL, VDSL, Fibre and FibreX connections.
For ADSL, VDSL and houses with an existing Fibre Optical Network Terminal (ONT), it’s easy to install the Vodafone Ultra Hub yourself in just a few minutes.
If your house doesn’t have an ONT and you have Fibre (or FibreX), a technician will be booked to install your broadband connection. They will also set up your modem in this visit.
Your modem will be delivered to your address and includes:
- Vodafone Ultra Hub modem
- Power supply
- x2 LAN cables
- x2 DSL cables
- x1 DSL Line Filter
Got all of the above? Great! You’re ready to install the modem.
- Watch a Vodafone Ninja setting up the Ultra Hub
- Read some of our most frequently asked questions >
Trying to set up the Ultra Hub Plus?
Plugging in your modem
Before beginning, ensure the ONT is powered on.
- Plug the power supply into your modem and wall power outlet and Press the On/Off button on the back of the modem
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Connect one end of a LAN cable to the modem’s WAN port and the other end into Port 1 of the ONT
After your modem establishes a connection to the internet, the Internet light turns green
If the light doesn’t turn green after 1 minute, try the next port. Try each port for 1 minute until you are connected
To connect a phone to your modem, continue to step 3
Otherwise go to step 4 - Plug your phone into the Phone 1 port of the modem
- Connect your devices using either Wi-Fi or by plugging the LAN cable into any of the LAN ports on the modem
- Connect a grey cable, marked DSL/Phone, between the grey DSL port of your Ultra Hub and the telephone wall jack.
- Plug in the power supply into a mains socket
- Connect the other end of the power supply into the modem power supply socket on your Ultra Hub. Press the On/Off button on the back of the modem and wait for the Internet light to turn to solid green (requires service to have been activated by Vodafone)
- As you've bought Voice Calling over Broadband, plug your phone into Phone 1 socket on the Ultra Hub.
- Connect your devices using either Wi-Fi or by plugging the LAN cable into any of the LAN ports on the modem.
Questions about Voice Calling over Broadband? We have FAQs to help you
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Plug one end of the grey cable marked DSL/Phone into the grey DSL port on your Ultra Hub and the other end into the telephone wall jack.
Use the DSL Line Filter if required - Plug the power supply into a power socket and connect the other end to your Ultra Hub
- On the back of your modem, press the power button (ON/OFF) to turn it on
- Connect your devices using either Wi-Fi or by plugging the LAN cable into any of the LAN ports on the modem
- Connect one end of the DSL cable to the grey DSL port on the modem and the other end of the DSL cable to the dedicated, labelled broadband socket
- Connect one end of the power supply into a main socket
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Connect the other end of the power supply into the modem power supply socket.
Press the On/Off button on the back of the modem and wait for the Internet light to turn to solid green (requires service to have been activated by Vodafone) - Connect your devices using either Wi-Fi or by plugging the LAN cable into any of the LAN ports on the modem
Help with your TV
Wi-Fi and connecting devices
Your new Ultra Hub boasts the latest in Wi-Fi technology with
- 4x4 AC Wi-Fi giving you more connections with less congestion, so faster browsing and smoother streaming for everyone!
- Beam Forming Wi-Fi, which means your Ultra Hub detects devices connecting to it and maximises the connection for each device by focusing signal to it.
You can help get the most of your Wi-Fi by where you place your modem - watch the video on the left for more info.
Managing your Wi-Fi connection
- Change your Wi-Fi network name or password
- Connect devices to your Wi-Fi
- Changing Wi-Fi channels on the Ultra Hub
- What affects Wi-Fi speeds?
Review all our Wi-Fi-related FAQs
Help with your home phone
Whether your home phone is delivered as voice calling over broadband - for VDSL and Fibre customers, over our mobile network or a standard copper connection, here is help for you.
- A complete list of Calling Features and how to use them
- Help with Home Phone Wireless
- Set up BestMates for home phone
- National and International calling rates
- View the Local Calling Map
Moving to voice calling over broadband? Check out these FAQs
Help with Smart Connect broadband?
Chat to Vodafone Ninjas online or use the easy-as guides
Video tips and guides
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Set up your Vodafone Ultra Hub - Fibre
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Improve your broadband performance
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About the My Vodafone app
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Apply a broadband discount - Customer Zone
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Apply a broadband discount - My Vodafone
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About your new ADSL broadband account
