Help with your broadband plan
Missing a payment? Send us your payment query
About your broadband / home phone bill dates
Help with your first broadband and/or home phone bill
What is the Total Amount Due on my bill?
What is Overdue Amount on my bill?
Will my SKY services be billed separately?
Fees and charges FAQs
Switched to Fibre broadband? About changes to your bill
What does REF:TCL on my bill mean?
Update the email address we send your bill to
Where to find your account number
Change a credit card used to pay your broadband bill?
Unfortunately, you can't do this online but please give us a call on 0800 438 448 and we can make the change on that call.
Can I put my broadband account on hold?
Paradise: Can I put my account on hold?
Clearnet: My account had been disabled?
Change the name on your broadband account
How to view ADSL, VDSL or Fibre broadband bills online
How to view Cable, FibreX, Clearnet or Paradise bills online
Choose how you receive your bill, via email or post
Understand your first broadband bill (new or re-sign customers)
Get your bill on paper via the post
Manage your broadband plan online using My Vodafone / Customer Zone
Change your broadband plan
Transfer your broadband plan to someone else
Cancel or close broadband/home phone services
Get in contact with our Moving Home team with the details and they'll make sure everything is switched to your new home, including your SKY TV.