Help with your broadband plan
We're available during COVID-19 if you need to get in touch with us, and we're responding to the COVID-19 situation even as it changes. Stay connected and stay safe.
Missing a payment? Send us a payment query.
About your broadband / home phone bill dates.
Understanding your first Vodafone bill.
Bill changes when you switch plans.
What REF:TCL means on your bill.
Update the email address for your bill.
Where to find your account number.
Changing a credit card used to pay your broadband bill.
Unfortunately, this can't be done online, but please give us a call on 0800 438 448 and we can make the change on that call.
Putting a broadband account on hold.
Putting a Paradise account on hold.
How to change the name on your broadband account.
Choose how you receive your Vodafone bill.
Understand your first broadband bill.
Manage your broadband plan with My Vodafone / Customer Zone.
How to change your broadband plan.
Transfer your broadband plan to someone else.
Cancel or close broadband/home phone services.
Get in contact with our Moving Home team with the details and they'll make sure everything is switched to your new home, including your SKY TV.