If we've contacted you about a credit balance on your Pay Monthly account, this simple form can sort out your refund
In case you’re wondering how your account ended up with a credit balance
You may have made a regular automatic payment which was higher than your monthly bill
If you closed your account, you may have overpaid your final balance
We may have accidentally charged you more than you owe on your monthly bill
We just need a few details
Please note: this form cannot be used to get refunds on any form of promotional credit, especially joining credit. If you're a Vodafone Prepay customer, or would like your credit transferred to another Vodafone account, please give us a call.
Here's some other ways we can help
You can chat with us 24/7 with questions about your mobile, broadband or home phone.