How to Top Up

Three mobile phones displaying the My Vodafone apps's Top up, Dashboard and usage screens

Using your mobile phone is the most convenient way to Top Up.

Follow these steps:

Use the My Vodafone app

  1. Sign in to the My Vodafone app.
  2. Select the Prepay number you want to Top Up.
  3. Tap 'Balance', and then select the amount to Top Up.
  4. Enter your payment details to finish.

Top Up by TXT

  1. Ensure you have registered a Credit Card in My Vodafone
  2. TXT TMU and the dollar amount e.g. TMU 30 (for a $30 Top Up) to 867
  3. Follow the prompts

Note: Top Up by TXT applies to the mobile number that you send the TXT from.

Person using a laptop with the Vodafone website's Top up screen.

Fast Top Up on the Vodafone website.

Top Up online using your credit card, debit card, or Voucher - it's quick, easy, and secure. You can top up your mobile account, or someone elses.

Top up in 'My Vodafone'.

Sign in to My Vodafone and select "Top Up" - have your payment card details handy.

Top up in Facebook

You can Top Up on Facebook with your credit card, debit card or Voucher, while you're checking in with friends and family.

Person in a white and black longsleeve shirt holding a mobile phone displaying Vodafone's Auto Top Up screen

Never run out of credit on Prepay. You can automatically top up or have us TXT you when your balance reaches $5 or less.

Find out more about Auto Top Up.

Important things to know

If you have zero credit you can still call 111, Vodafone customer service on 777, receive calls for 365 days after your last Top Up and use any Add-Ons with allowance still remaining.
  • You will need to have at least 1 cent balance to be able to call 0800 or 0508 Free call number.
  • If your credit is less than $5 you'll get a "low balance" TXT to remind you Top Up. You'll get this free TXT no matter where in the world you are. To stop getting these TXTs call 777 from your mobile and let us know. If your balance drops below $5 while you are using casual data, your Auto Top Up will not be triggered.
  • If you don't Top Up within the applicable expiry period, you will lose any remaining balance. Additionally, your mobile number will be deactivated and recycled for someone else to use. We'll TXT you to remind you if you need to make a Top Up, so you'll have plenty of notice. Credit expiry varies between plans, see your plan's terms & conditions for details.
  • You must be registered for My Vodafone online to use the My Vodafone iPhone or Android app or on your mobile.
  • For Top Ups, we accept Visa, Mastercard, American Express, and Diners Club cards.

Other ways to Top Up

Person using a tablet at a cafe
Person using a tablet at a cafe
Person using a tablet at a cafe

Recharge voucher


Just look for the Vodafone sign at any NZ service station, dairy or supermarket, buy a recharge voucher and follow our Top Up instructions. We also sell recharge vouchers at our Vodafone stores.

Recharge vouchers are also a great way to Top Up someone else's Prepay account.

They can also be used online through My Vodafone or Facebook on a computer or tablet.
Give your business the TollFree advantage
Give your business the TollFree advantage
Give your business the TollFree advantage

Over the phone


Call 777 from your Vodafone mobile: Follow the prompts to Top Up using your Visa, Visa Debit Card or Mastercard.

Westpac Phone Banking

If you’re registered with Westpac phone banking you can Top Up by calling the Westpac Telephone Banking service and following the prompts.
Download our White Paper below to find out more about what software-defined networking could mean for your business.
Download our White Paper below to find out more about what software-defined networking could mean for your business.
Download our White Paper below to find out more about what software-defined networking could mean for your business.

Shop or NZ Post


Pop into a shop

Lots of stores around New Zealand have Vodafone eklick EFTPOS terminals where you can Top Up with cash, credit card or EFTPOS. They'll usually have eklick EFTPOS signage to help make them easy to find. We'll TXT you to confirm your Top Up and let you know your new balance.

Use NZ Post

Top Up your Prepay at any NZ Post outlet (a Post Shop or Books & More store) with cash or EFTPOS.

Get a Prepay IOU

If you're running low on credit and can't Top Up right away, get an instant $5 credit with Prepay IOU. Next time you Top Up, you'll repay the $5 plus a $0.50 fee.

Simply TXT IOU to 468 and we'll apply a $5 credit straight away.
Learn more about Prepay IOU

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