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How to Top Up or recharge your Prepay

My Vodafone App

Use the My Vodafone app

  1. Sign into the My Vodafone app on your mobile
  2. Select the Prepay number you want to Top Up
  3. Tap on 'Balance', select the amount to Top Up and enter your payment details.

Top Up by TXT

  1. Ensure you've registered a Credit Card in My Vodafone
  2. TXT TMU and the amount i.e. TMU 30 (for a $30 Top Up) to 867
  3. Follow the prompts.

Please note: Top Up by TXT applies to the mobile number you TXT from.

Top Up Online

Fast Top Up on the Vodafone website

Top Up online now using your credit/debit card or Vodafone Voucher - it's quick, easy and secure.

Using My Vodafone

Sign in to My Vodafone and select "Top Up" – have your credit card or debit card details handy.

Using Facebook

You can Top Up on Facebook with your credit or debit card or Vodafone Voucher while you're checking in with friends and family.

Auto Top Up

Auto Top Up

With Auto Top Up, you’ll never run out of credit on your Prepay mobile.

There are two options available, giving you complete control.

More about Auto Top Up

 


Useful things to know

  • If you have zero credit you can still call 111, Vodafone customer service on 777, receive calls for 365 days after your last Top Up and use any Add-Ons with allowance still remaining.
  • You will need to have at least 1 cent balance to be able to call 0800 or 0508 Free call number.
  • If your credit is less than $5 you'll get a "low balance" TXT to remind you Top Up. You'll get this free TXT no matter where in the world you are. To stop getting these TXTs call 777 from your mobile and let us know. If your balance drops below $5 while you are using casual data, your Auto Top Up will not be triggered.
  • If you don't Top Up within the applicable expiry period, you will lose any remaining balance. Additionally, your mobile number will be deactivated and recycled for someone else to use. We'll TXT you to remind you if you need to make a Top Up, so you'll have plenty of notice. Credit expiry varies between plans, see your plan's terms & conditions for details.
  • You must be registered for My Vodafone online to use the My Vodafone iPhone or Android app or on your mobile.
  • For Top Ups, we accept Visa, Mastercard, American Express, and Diners Club cards.
  • Vodafone is PCI compliant which means we're able to process, store or transmit credit card information in a secure environment without having to keep your credit card details stored in our system. This is standard banking practice, and complies with the Global Credit Card standard.

 

Important things to know about Prepay credit 

Other ways to Top Up

Vodafone logo
Just look for the Vodafone sign at any NZ service station, dairy or supermarket, buy a recharge voucher and follow the instructions on how to Top Up your Prepay using a voucher. We also sell recharge vouchers at our Vodafone stores.
 
Recharge vouchers are also a great way to Top Up someone else's Prepay account.
 
Recharge vouchers can also be used through My Vodafone online or  Facebook on a computer or tablet.
Customer service representative with headset

Call us

Call 777 from your Vodafone mobile: Follow the prompts to Top Up using your Visa, Visa Debit Card or Mastercard.

Westpac Phone Banking

If you’re registered with Westpac phone banking you can Top Up by calling the Westpac Telephone Banking service and following the prompts.

Post Box

Pop into a shop

Lots of stores around New Zealand have Vodafone eklick EFTPOS terminals where you can Top Up with cash, credit card or EFTPOS. They'll usually have eklick EFTPOS signage to help make them easy to find. We'll TXT you to confirm your Top Up and let you know your new balance.

Use NZ Post

Top Up your Prepay at any NZ Post outlet (a Post Shop or Books & More store) with cash or EFTPOS
 

Finger using ATM keypad to enter pin number

If you're with ASB Bank, BNZ or Westpac, you can Top Up at their ATMs.

  • From the main menu select "Other" or "Other Services"
  • Follow the Vodafone Prepay instructions.
  • You'll be asked to enter your Vodafone Prepay number, and
  • How much you'd like to Top Up and from which account.


We'll TXT you to confirm your Top Up and let you know your new balance.

Info icon

Did you know? You can Top Up for someone else!

To Top Up someone else's account Sign in to My Vodafone , select "Make a payment or Top Up" from the left-hand menu, then follow the prompts. Please note this will not work for Recharge Vouchers.



Get a Prepay IOU ›

Prepay IOU Icon

If you're running low on credit and can't Top Up right away, get an instant $5 credit with Prepay IOU.

Top Up overseas  ›

Prepay Top Up Icon

When you’re travelling Top Up using the My Vodafone app, online, by TXT or by calling 777 with your credit card.

Register for My Vodafone ›

My Vodafone Icon

Register for My Vodafone and you’ll be able to Top Up, check your call, TXT and data balances and heaps more 24/7.

Help and Support Icon

Frequently Asked Questions

Check out the most common questions and answers about topping up your Prepay.



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