If your prepay balance goes below $5 you'll get a "low balance" TXT to remind you Top Up. You'll get this free TXT no matter where in the world you are. To stop getting these TXTs call 777 from your mobile. If your balance drops below $5 while you are using casual data, your Auto Top Up will not be triggered
If you have zero credit you can still call 111, Vodafone customer service on 777, receive calls for 365 days after your last Top Up and use any Add-Ons with allowance still remaining
You will need to have at least 1 cent balance to be able to call 0800 or 0508 Free call numbers
If you don't Top Up within the applicable expiry period, you will lose any remaining balance. Additionally, your mobile number will be deactivated and recycled for someone else to use. We'll TXT you to remind you if you need to make a Top Up, so you'll have plenty of notice. Credit expiry varies between plans, see your plan's terms & conditions for details.
Want to make it even easier to use a credit or debit card to Top Up? Register your card in, payment options and add a new card in the "Manage my credit/debit cards" section. Or call us on 777. Then you wont have to enter your credit card details each time you Top Up or make a payment.
Vodafone currently accepts Visa, Mastercard, American Express, and Diners Club cards.
You must be registered for My Vodafone online to use the My Vodafone iPhone or Android app or on your mobile.
Vodafone is PCI compliant which means we're able to process, store or transmit credit card information in a secure environment without having to keep your credit card details stored in our system. This is standard banking practice, and complies with the Global Credit Card standard.
Just look for the Vodafone sign at any NZ service station, dairy or supermarket, buy a recharge voucher and follow the instructions on how to Top Up your Prepay using a voucher. We also sell recharge vouchers at our Vodafone stores.
Recharge vouchers are also a great way to Top Up someone else's Prepay account.
Call 777 from your Vodafone mobile: Follow the prompts to Top Up using your Visa, Visa Debit Card or Mastercard.
Westpac Phone Banking
If you’re registered with Westpac phone banking you can Top Up by calling the Westpac Telephone Banking service and following the prompts.
Pop into a shop
Lots of stores around New Zealand have Vodafone eklick EFTPOS terminals where you can Top Up with cash, credit card or EFTPOS. They'll usually have eklick EFTPOS signage to help make them easy to find. We'll TXT you to confirm your Top Up and let you know your new balance.
Use NZ Post
Top Up your Prepay at any NZ Post outlet (a Post Shop or Books & More store) with cash or EFTPOS
If you're with ASB Bank, BNZ or Westpac, you can Top Up at their ATMs.
From the main menu select "Other" or "Other Services"
Follow the Vodafone Prepay instructions.
You'll be asked to enter your Vodafone Prepay number, and
How much you'd like to Top Up and from which account.
We'll TXT you to confirm your Top Up and let you know your new balance.
Did you know? You can Top Up for someone else!
To Top Up someone else's account
Sign in to My Vodafone
, select "Make a payment or Top Up" from the left-hand menu, then follow the prompts. Please note this will not work for Recharge Vouchers.