Everything you need to know about your Vodafone bill, making payments and topping up
There are heaps of convenient ways to top up your prepay account or pay your Vodafone bill
Always have enough credit to keep in touch and do the things you love.
Go for an instant top up online or sign into My Vodafone and top up from there. Facebook fan? You can top up while you’re checking in with friends and family.
Make life a little bit easier and paying your bill on time as hassle free as possible.
Go for direct debit payments so your monthly bill is paid automatically on the due date. Or pay your bill online with a debit or credit card.
Like many telecommunications companies, we charge for your monthly plan in advance and your usage in arrears. This means your first bill is likely to be larger than normal, because it may include a part-month charge for the first month, and a full-month charge for the next month. It also means you may receive a bill when you’ve only been a customer for a few days.
If you made a Vodafone bill payment and it went into the wrong account please call customer service on 777. You’ll need to have the following information handy when you call:
If you have forgotten to pay your Vodafone bill before the due date or your direct debit payment on your credit card failed, please call customer service on 777 immediately and we’ll talk to you through your payment options.
If something has changed and you’re having trouble paying your Vodafone bill, call customer service on 777 so we can discuss payment options with you.
If you have received a much larger Vodafone bill than you expected please call customer service on 777 immediately so we can discuss a solution with you
If you paid your Vodafone bill but you can’t see the payment in My Vodafone or on your latest bill please call customer service on 0800 438 448777. You’ll need to have the following information handy when you call:
Most people pay their bill when it's due. However, when people miss payments the cost for us to chase overdue bills is substantial. To help recover these costs a late payment fee is applied to all overdue mobile, landline and internet bills.
This means if your payment is late you will see a $10 ($8.70 excl GST) late payment fee on your next month's bill. If your bill has a TCL reference in the top right hand corner, you may see a $15 late payment fee.
The easiest way to avoid late payment fees is to arrange to pay your bill by direct debit. You can set this up in My Vodafone, or by posting us a completed direct debit form.
Not yet signed up? Register for My Vodafone
See bills and payments for more information on setting up a direct debit payment.
Get a PDF version of your bill sent straight to your email inbox each month. You’ll get your bills quickly, be able to easily file them online and save a few trees at the same time.
If you have multiple Vodafone accounts you will need to switch each one. You can also choose the option to get a monthly TXT message to let you know your bill’s arrived.
You really should – it makes everything easier and only takes a minute. Then you can quickly and easily, check your call, TXT and data usage, check your current bill, up to 13 months of previous bills, track the average amount of your bill over a 13-months and heaps more, online, or from your smartphone anytime you like.