Help & Support - Vodafone NZ

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Help & Support

What can we help you with today?

Bills & Payments

Need some help understanding your bill or how to pay? Answers right here.

Have an issue with your phone, SIM card or connectivity? We can help.

Need support with broadband? Here are the steps to get sorted.

TV issues? We'll sort you out in no time.

Apple iPhone XS

Get help with your new iPhone Xs

Here's some common tips to get the most out of your smartphone.

Restore content from an iTunes backup >
Restore content from an iCloud backup >
Insert your SIM >
Transfer files between your computer and phone >

View all guides and device specifications >

Device Guides

Discover what your device can do, get set up and solve common problems

Apple Device Guides

HUAWEI

SAMSUNG

SONY

Vodafone

Device Guides

Discover what your device can do, get set up and solve common problems

Apple Device Guides

HUAWEI

SAMSUNG

SONY

Vodafone

Forms

Set up direct debits from your:

Bank account
Credit card

Mobile account forms

Update your name
Update your company's name
Change the owner of some or all of your mobiles

Broadband account forms

Update your name
Change the owner of your broadband or landline account

Here's some other ways we can help

Live Chat

Our team is available from 9AM to 9PM, Monday to Friday.

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Vodafone Community

Check in here for help with questions about our products and network.

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Phone

We're always ready and willing to listen and help. Our team is available 24/7.

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FAQs

Check out the answers to our most common product and service questions