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Help

We’re operating as an essential service in all Covid-19 Alert Levels, so you can still buy online, call or chat with us.Our Store Locator has details of which stores are open.
If you are in hardship we can help. Please check our COVID FAQ for details and all updates.

Personal Help

What can we help you with today

Bills and payments ›

Need some help understanding your bill or how to pay? Answers right here.

Have an issue with your phone, SIM card or connectivity? We can help.

Need support with broadband? Here are the steps to get sorted.

TV issues? We'll sort you out in no time.

Forms

Payment forms

Set up direct debits from your:

Bank account
Credit card

Mobile account forms

Update your name

Update your company's name
Change the owner of some or all of your mobiles

Broadband account forms

Update your name

Change the owner of your broadband or landline account

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Device guides

Discover what your device can do, get set up and solve common problems

Here's some other ways we can help

Live chat

You can chat with us 24/7 with questions about your mobile, broadband or home phone.
Chat with us

Customer Impacting Events

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Landline & Broadband ›

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