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Help and Support

What can we help you with today?

Bills and payments icon

Need some help understanding your bill or how to pay? Answers right here.

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Have an issue with your phone, SIM card or connectivity? We can help.

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Need support with broadband? Here are the steps to get sorted.

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TV issues? We'll sort you out in no time.

Forms

Payment forms

Set up direct debits from your:

  • Bank account
  • Credit card
Mobile account forms
  • Update your name
  • Update your company's name
  • Change the owner of some or all of your mobiles
Broadband account forms
  • Update your name
  • Change the owner of your broadband or landline account

Device Guides

Discover what your device can do, get set up and solve common problems
Apple Device Guides
HUAWEI
SAMSUNG
SONY
Vodafone

Here's some other ways we can help

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Live Chat

You can chat with us 24/7 with questions about your mobile, broadband or home phone.

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Vodafone Community

Check in here for help with questions about our products and network.

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Phone us

We're always ready and willing to listen and help. Our team is available 24/7.

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FAQs

Check out the answers to our most common product and service questions

Network Status

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