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Our mobile network guarantee

Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.

TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.

30 day money back guarantee

We’re so confident you’ll love our mobile network, we’re offering a money back guarantee.

Join Vodafone on an On Account plan and if you're not fully satisfied within the first 30 days - get your money back. See our terms below.

New Zealand's reliable mobile network covers over 98.5% of the population, with 4G to over 96%.

To take us up on our Network Guarantee, visit us in-store.

For more info, see our Network Guarantee FAQs. Terms and Conditions apply.

Customer Impacting Events

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Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.