VodafoneTV connection issues troubleshooting

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If you are having issues with your VodafoneTV connecting to the internet, this article provides tips to help you troubleshoot your connectivity issues.

Check if you are having internet connectivity issues with any other devices

If all other devices are also having connectivity issues you will need to call your internet provider.

Unplug power from the VodafoneTV box

Unplug the power cable from your VodafoneTV Box, wait 30 Seconds before plugging it back in

Unplug power from the Modem

Take the power plug out of your modem and then plug it back in. Wait for it to reconnect and then check your TV.

Check your connection

Wi-Fi
Can you access your 5Ghz Wi-Fi with other devices? If not please try our Wi-Fi troubleshooting Article

Ethernet
Try another Ethernet cable and port if the one being tried is not successful

Check your Broadband is with Vodafone

If it is not with Vodafone and the below does not fix your issue you will need to call your internet provider.

If you are still not able to get your VodafoneTV working please contact us

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