Vodafone's Always Connected broadband promise

This article provides answers for the most common questions about our Always Connected broadband promise.

Eligibility

Home Broadband plans
If you are on an in-market personal broadband plan, you are eligible for our 'Always Connected' promise. You can check on what plan you have in My Vodafone or Customer Zone.
Mobile plans

We can add the 'Always Connected' mobile data to a range of Personal Prepay and in-market On Account plans.

On Account plans include:

  • Advantage
  • Advantage Lite
  • Black
  • Black Data
  • Connect
  • Connect Plus
  • Red+ - 1 Month
  • Red+ Essentials - 1 Month
  • Red+ Lite
  • Red+ Super
  • Starter

Please note: The Unlimited mobile plan is not eligible for Always Connected data.
Prepay plans include:

  • My Flex Prepay
  • Mates Prepay
  • Prepay Pay & Go
  • Prepay Carry Over $19 and $29 (retired)
  • Prepay $9 (retired)

How many phones can get mobile data under the 'Always Connected' promise?
The data under our 'Always Connected' promise can be applied to up to 4 mobiles in your household.

How to take up the Always Connected promise

If your home broadband stops working, give our service team a call and we'll do our best to fix it straight away.

If we can't, the Customer Care agent you are speaking with will add enough mobile data to an eligible Vodafone mobile, so everyone in your house stays connected while we get it sorted.

About Always Connected mobile data

What happens if I run out of the added data allowance offered through the 'Always Connected' promise?
If you use up all of the data offered through 'Always Connected' or the data expires (after 7 days), you will begin using you the regular data allowance of your mobile plan.

  • If you run out of data, just give us a call on 777 and we'll be happy to top up your 'Always Connected' data allowance
  • We aim to solve most broadband issues as soon as possible.

Will I be able to see the data on My Vodafone?
The 'Always Connected' mobile data that we apply won't be visible in My Vodafone. If you are on our personal Red Share plan, the data is 'shareable' but you won't be able to portion it out. Red Share users will not be able to see your standard plans data entitlements in My Vodafone until after the Add-On expires in 7 days.

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