Ultra Hub modem | Upgrade firmware

Upgrading Vodafone Ultra hub modems firmware to the latest version

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This article provides steps to help you upgrade your Vodafone Ultra Hub Modem firmware.



Before you begin

You should only upgrade your modem's firmware when requested by our Technical Support team.

We recommend that you backup your modem's configuration.

How your settings could be affected

In most cases you will be able to update your modem's firmware without any impact to your services. However, it is important that you are aware that this firmware update:

  • Could remove any custom or advanced configuration settings in your modem
  • May change the current default Admin password of your device
  • If you have a phone(s) attached to your modem, there will be a disruption to services during the upgrade. You can minimize the impact by backing up and restoring your modem configuration.


  1. Download the firmware file to your computer:

  2. Open a web browser and go to

    The Welcome screen appears

  3. Complete the following fields:

    • Username: vodafone
    • Password: You can find this on the bottom of your modem


  4. Click Log In


    The Overview screen appears

  5. Click the Settings tab


  6. On the top drop-down menu, select Advanced Mode


  7. From the left-hand menu, click Firmware Update


    The Firmware Update screen appears

  8. In the Manual Firmware Update section, click Select File


  9. Select the downloaded firmware and click Install update

    The Firmware Update confirmation pop up appears

  10. Click Apply


    The uploading Firmware File pop up appears

After the file is uploaded, the updated Firmware will begin installing

  • The firmware upgrade process takes about 5 minutes
  • Please ensure you do not turn off your modem while the Firmware is being installed
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