This page explains how you can reset your My One NZ password.

What you'll need:

• Access to your mobile phone
• An internet connection
• Mobile coverage - we need to send you a TXT with a validation code

Steps

1. Go to the My One NZ Sign in page select My One NZ
   

   

2. Click Forgot password?  
   

   

   The Forgotten password screen appears  
3. Enter your login Email address and Let's check if it's you fields.
   Then click Next 
   

   

   An email with a reset link is sent to you  
4. Open the email we sent you and click Reset password
   The Reset your password screen appears 
5. Create a password and click Confirm
   

   

After clicking Confirm, your new password is saved and the Summary screen appears.

Support

Still having trouble logging in? Contact our Customer Care team .