Remove a VodafoneTV standalone box via www.vtv.nz

How to remove a VodafoneTV box from your online account.

Family using tablet together

You can remove a registered VodafoneTV standalone box from your account easily through www.vtv.nz. After removing the device, your VodafoneTV box is instantly deactivated and can be registered to another account.

  1. Sign into www.vtv.nz
  2. Click the TV Devices tab 
    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/TV_devices_tab.jpg

     
  3. Find the device you wish to remove and click the rubbish bin icon
    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/remove_device_icon.jpg

    A popup appears requesting your account password
  4. Enter your VodafoneTV password and click Confirm 

    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/account_password-remove_device.png

     

  5. Hard reset the VodafoneTV box so it can be added to another account
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