This article will let you know some common Prepay top up issues and what you can do.
Troubleshooting
If you topped up the wrong number.
What to do:
Please contact us
and let the Customer Care agent know:
- The number you accidentally topped up.
- The number you wanted to top up.
If your Recharge voucher isn't working.
Possible causes:
- The Voucher has already been used.
- An expired voucher.
- EFTPOS printer or a software fault.
What to do:
If you've recently bought the voucher and have not used it, please contact us
.
Note: You will need to advise the serial number and PIN on the Voucher to the agent.
If you can't read the PIN on a Voucher.
What to do:
Please contact us
if you've recently bought the voucher and have not used it.
Note: You will need to advise the serial number of the Voucher to the agent.
Something else
Please contact our customer care and explain your issue to the Customer Care agent.