This article explains how you you can change the way we send your bills, or update the email address we used to send your bills.

Before you begin

Confirm you are following the correct process by checking if you are a One NZ A,B or C customer .

There are two ways you can get your monthly bill:

• By email, as a PDF attachment that you can store and print as needed  
• By post, a paper version is available but costs $2.50 (inc GST) 

You can also view your bill through:

• My One NZ Web
• My One NZ App

If you choose to receive your bills by email, you will no longer receive paper bills.

You must have the appropriate access on the account to make changes.

Steps

1. Log into My One NZ , selecting My One NZ
   

   

2. Point your mouse cursor over Account Settings and select Billing settings       

   

3. In the Billing delivery method section, click Edit
   

   

4. Select how you would like to receive your bill and enter your details. Click Save
   

   

What to do if that didn't work?

You can also change your bill delivery method through the My One NZ App. .