This page explains how you can reset your My One NZ app password.

What you'll need:

• Access to your mobile phone.
• An internet connection.
• Mobile coverage - we need to send you a TXT with a validation code.

Steps

1. Open the My One NZ app  
2. Tap Forgotten Password
   

   

   The Forgot password screen appears.  
3. Enter your Username (Email address) and tap Next
   

   

   • Mobile: A TXT with a confirmation code will be sent to you.
   • Email: A password reset link will be sent to you.
4. Mobile: Enter the confirmation code and tap Next
   Email: Open the email and tap Reset password  
5. Enter a new password and tap Confirm
   

   

After clicking Confirm, your new password will take affect and you'll be signed into My One NZ.

Support

Still having trouble logging in? Contact our Customer Care team .