Broadband settings | Non-Vodafone modems

Women talking and using devices

If you are setting up your own modem on a Vodafone Fibre, VDSL or ADSL broadband plan and you are unable to get online, you may need to change your modem settings.

  • Check your modem is compatible with the broadband service you are connecting to
    • If you are connecting to Fibre, your modem must support WAN VLAN tagging with IPoE
    • If you are connecting to VDSL or ADSL, your modem must support New Zealand PPPoA DSL
  • Check you are on a broadband only plan
  • If you have voice calling over broadband, you will need to use the latest Vodafone supplied modem. If your non-Vodafone modem has SIP voice calling capability, this cannot be used on the Vodafone network.

You'll find our set up voice calling guide over here. Take a look at our set up guide over hereVodafone modem: If you are using a Vodafone modem, these settings should not be changed on your modem. If you are experiencing issues, please call us. Rural or Wireless Broadband modems use a SIM card and the settings are embedded on the card, if you're having issues, please call us.

Fibre

FieldConfiguration
 Access TypeEthernet
 Connection TypeIP routing (IP/DHCP)
 MTU1500
 VLANOn
VLAN ID10
 IP protocol version IPv4 + IPv6
 IPv4 address type DHCP
 DNS Automatic
 IPv6 addressing type DHCP

VDSL

FieldConfiguration
 Access Type PTM
 Connection Type IP routing (IP/DHCP)
 MTU1500
 VLAN On
 VLAN ID 10
 IP protocol version IPv4 +IPv6
 IPv4 address type DHCP
DNS Automatic
IPv6 addressing type DHCP

ADSL

FieldConfiguration
LoginUser
PasswordUser
PPPPPP over ATM (RFC2364)
VPI0
VCI100
Preferred DNS203.109.191.1
Secondary DNS203.118.191.1

Paradise ADSL

FieldConfiguration
 Login Your login must end with @paradise.net.nz if it is a Paradise connection. For example: abc_adsl@paradise.net.nz
 Password your password (lower case)
 PPP PPP over ATM (RFC2364) VCMUX encapsulation
 VPI 0
 VCI 100
 Network Address Translation  PAP (Password Authentication Protocol)
 Internet Service Provider  Paradise Net
 Preferred DNS 203.109.191.1
 Secondary DNS 203.118.191.1
 IPv4 Address Type DHCP
 IPv6 Address Type DHCP

Clearnet ADSL (Personal & Business)

FieldConfiguration
 Login The username entered in the router/modem, has to be set up through Clearnet Self-Service site as well as in the router/modem.
 Password The password entered in the router/modem, has to be set up through Clearnet Self-Service site as well as in the router/modem. | Forgotten password? Call us on 0508 888 800
 PPP PPP over ATM (RFC2364) VCMUX encapsulation; PPPoE
 VPI 0
 VCI 100
 Framing  LLC/SNAP
 Network Address Translation  PAP (Password Authentication Protocol)
 Internet Service Provider  Clearnet
 Preferred DNS 203.97.78.43
 Secondary DNS 203.97.78.44
 IPv4 Address Type DHCP
 IPv6 Address Type DHCP

 

Still need help?

If you need further help setting up your non-Vodafone modem, please refer to your modem user guide or contact your modem manufacturer.

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