If you are setting up your own modem on a Vodafone Fibre, VDSL or ADSL broadband plan and you are unable to get online, you may need to change your modem settings.
- Check your modem is compatible with the broadband service you are connecting to
- If you are connecting to Fibre, your modem must support WAN VLAN tagging with IPoE
- If you are connecting to VDSL or ADSL, your modem must support New Zealand PPPoA DSL
- Check you are on a broadband only plan
- If you have voice calling over broadband, you will need to use the latest Vodafone supplied modem. If your non-Vodafone modem has SIP voice calling capability, this cannot be used on the Vodafone network.
You'll find our set up voice calling guide over here. Take a look at our set up guide over here. Vodafone modem: If you are using a Vodafone modem, these settings should not be changed on your modem. If you are experiencing issues, please call us. Rural or Wireless Broadband modems use a SIM card and the settings are embedded on the card, if you're having issues, please call us.
Fibre
| Field | Configuration |
| Access Type | Ethernet |
| Connection Type | IP routing (IP/DHCP) |
| MTU | 1500 |
| VLAN | On |
| VLAN ID | 10 |
| IP protocol version | IPv4 + IPv6 |
| IPv4 address type | DHCP |
| DNS | Automatic |
| IPv6 addressing type | DHCP |
VDSL
| Field | Configuration |
| Access Type | PTM |
| Connection Type | IP routing (IP/DHCP) |
| MTU | 1500 |
| VLAN | On |
| VLAN ID | 10 |
| IP protocol version | IPv4 +IPv6 |
| IPv4 address type | DHCP |
| DNS | Automatic |
| IPv6 addressing type | DHCP |
ADSL
| Field | Configuration |
| Login | User |
| Password | User |
| PPP | PPP over ATM (RFC2364) |
| VPI | 0 |
| VCI | 100 |
| Preferred DNS | 203.109.191.1 |
| Secondary DNS | 203.118.191.1 |
Paradise ADSL
| Field | Configuration |
| Login | Your login must end with @paradise.net.nz if it is a Paradise connection. For example: abc_adsl@paradise.net.nz |
| Password | your password (lower case) |
| PPP | PPP over ATM (RFC2364) VCMUX encapsulation |
| VPI | 0 |
| VCI | 100 |
| Network Address Translation | PAP (Password Authentication Protocol) |
| Internet Service Provider | Paradise Net |
| Preferred DNS | 203.109.191.1 |
| Secondary DNS | 203.118.191.1 |
| IPv4 Address Type | DHCP |
| IPv6 Address Type | DHCP |
Clearnet ADSL (Personal & Business)
| Field | Configuration |
| Login | The username entered in the router/modem, has to be set up through Clearnet Self-Service site as well as in the router/modem. |
| Password | The password entered in the router/modem, has to be set up through Clearnet Self-Service site as well as in the router/modem. | Forgotten password? Call us on 0508 888 800 |
| PPP | PPP over ATM (RFC2364) VCMUX encapsulation; PPPoE |
| VPI | 0 |
| VCI | 100 |
| Framing | LLC/SNAP |
| Network Address Translation | PAP (Password Authentication Protocol) |
| Internet Service Provider | Clearnet |
| Preferred DNS | 203.97.78.43 |
| Secondary DNS | 203.97.78.44 |
| IPv4 Address Type | DHCP |
| IPv6 Address Type | DHCP |
Still need help?
If you need further help setting up your non-Vodafone modem, please refer to your modem user guide or contact your modem manufacturer.