Mobile

Payment forms

If you'd like to make recurring payments from your bank account or credit card, you'll need to complete one of our forms to authorise the payments.

Mobile user guides

Our online mobile user guides provide detailed step-by-step instructions on how to use your mobile phone, as well as basic troubleshooting for some common problems.

My One NZ app | Reset your password

This page explains how you can reset your My One NZ app password.

My One NZ | Buy a Pay Monthly Add-On

This article explains how you can buy more data, more calling minutes or TXTs for your Pay Monthly (On Account) account using My One NZ.

Prepay | Check balance via TXT

This article explains how to check your Prepay balance by TXT.

Account balance | Check your Pay Monthly balance via TXT

This article shows the information you receive after you TXT BAL to 777 while using a Pay Monthly (On Account) mobile.

BestMates | Buy and manage via TXT

This article list useful TXT services to buy and manage BestMates.

Family Add-On | Buy and manage via TXT

This article list useful TXT services to buy and manage Family Add-On.

Account management | General TXT services

This article shows useful TXT services to available to both Pay Monthly (On Account) and Prepay connections.

Account management | TXT services for Pay Monthly mobile

This article list useful TXT services available to Mobile Pay Monthly (On Account) connections.

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