One Upgrade | Frequently Asked Questions
This article contains details about One Upgrade and how it works.
One Business with Webex | Turn off "pause app activity if unused" on Android devices
This article contains steps to turn off the default sleep state applied to all installed apps on Android smartphones, resulting in an improved Webex user experience.
OneNumber and eSIM | Support
This article contains information about OneNumber and eSIM
Top up | Via calling 777 with a Credit card
This article contains steps on topping up a prepay connection with a debit or credit card by calling 777Steps
Top up | Via My One NZ App another mobile with a Voucher
This article contains steps on how to top up someone else's Prepay mobile with a voucher via the My One NZ app.
Top up | Via My One NZ Web using a voucher
This article contains steps on how to top up a Prepay mobile with a Recharge Voucher using My One NZ Web.
Payments|Setup direct debit via Bank Account using My One NZ (One NZ A)
This page explains how to set up a direct debit from a bank account using My One NZ for desktop.
Zero credit on Prepay?
If your Prepay credit gets to zero, you'll need to Top Up your credit to use data, make outgoing calls or send TXTs.
Guide to unlock the Vodafone Smart P11
Switch the phone off Insert non-One NZ SIM card Switch the phone. The device will display Network locked or SIM ME lock Enter the SIM unlock code Select OK Phone should now be unlocked.
Manage your mobile by TXT
Here is a quick list of useful TXT services to manage your mobile account.