Maximise your Wi-Fi

Family using tablet together

If you have a weak Wi-Fi signal, your connected device(s) will have a slow and inconsistent access to the internet. A healthy Wi-Fi helps you get the most out of your internet connection

Positioning and placement

Optimise your Wi-Fi performance by re-positioning your modem/router or mesh following our simple principles of Out, Up and Open.

Out Up Open
  • Out of cupboards
  • Out of packed shelves
  • Out from behind TV's
  • Out from under desks
  • Out of the kitchen
  • Out from far edges of the home
  • High away from obstacles
  • High away from cluttered spaces
  • High for a clear line of sight outward
  • Away from blocking objects
  • Away from electrical appliances
  • Less interference in open air
  • Clearer air for signal to get out
  • If you have Wireless Broadband, we recommend placing your modem near a window and out in the open. Try a few different places around the house to help find the best spot

Many things can interfere or weaken your Wi-Fi signal quality and it may impact your connection and speed experience. Look out for internal building materials made from metal, concrete, marbles, tiles or brick, as Wi-Fi cannot penetrate these materials.

Getting the best speeds

The speed your device receives is the slowest of the links between your device and the internet. Connecting devices with an Ethernet cable is the most reliable connection and provides the most consistent speed. We recommend Ethernet if you're gaming, streaming via TV, or you have Vodafone TV. 

Understanding different broadband options

Fibre and UltraFast HFC broadband connections have set speeds as part of the broadband plan, e.g. 100, 200 or 1000Mbps, and provide the stability and consistency to suit today's usage in the home and office.

Copper ADSL and VDSL broadband connections vary in speed, as speed decreases over distance, quality, age and condition of the copper cable, both into and inside the home. VDSL is generally faster and more reliable compared to ADSL, with ADSL being the legacy copper broadband option for homes who have access to no other broadband options. 

Understanding speed

The speed of data you receive is determined by the means of which you access the internet. This is made up of several parts:

The speed of data your device can receive is determined by two factors:

  1. Speed of your internet plan (referred to as 'WAN')
  2. Speed of your modem connection to your devices (this is your 'LAN')

The lesser of these two speeds is the speed you can receive, as long as your device has the capability. The typical expected speed for each broadband is shown below: 5G / 4G - represents mobile generation technology
AX/AC/N 5g, N 2.4g - represents Wi-Fi generation technology

Choose your Wi-Fi band - 2.4GHz or 5GHz?

Check you're on the best Wi-Fi band for your home environment. The 2.4GHz has a greater reach, while the 5GHz has a stronger signal. 

Wi-Fi band steering - some modems/routers/mesh have the ability to automatically steer devices to the best available frequency band when connected to the Wi-Fi network. By turning on band steering, you can get the best performance. 

Wi-Fi band choice - if you have a choice between connecting to the 2.4GHz or 5GHz Wi-Fi frequency, follow our simple guide below:

  • Long range, better obstacle penetration
  • Compatible with all Wi-Fi devices
  • Less capacity and more prone to interference
  • Good for email and browsing. It is ok for streaming as long as there are only 1 or 2 devices connected
  • Suitable for older devices that support only 2.4GHz
  • Slightly shorter range, can't easily penetrate solid objects (example, concrete or steel wall)
  • Not all devices are 5GHz compatible
  • Less congested and higher speed for streaming functions and for using more devices.
  • Good for streaming, online gaming and transferring large files.
  • Best for Fibre and UltraFast HFC broadband customers as 5GHz takes advantage of faster broadband speeds

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