Depending on the type of broadband installation you will get, your modem may be delivered by courier or by the technician doing your install.

• ADSL or Standard Broadband - Your modem will be delivered by courier. You can call the support team (on 0800 438 448)  and get a track and trace number to check where the modem is and the likely delivery date.
• VDSL Broadband - Your modem will be delivered by courier and the notes above apply. If a technician is also required for your install, they will complete any wiring work, line testing and test your connection using your new modem.
• Fibre Broadband - Install technicians carry spare modems, so if your one hasn't arrived, then the technician will use a spare from the van. When the original modem does arrive please drop off this extra modem at any of our Retail Stores.
• Cable Broadband - Install technicians supply your modem at the time of installation.  You will not receive one via courier in advance.

Rural broadband customers: For installations that require a technician, they will supply your modem at the time of install. For self-install, you will collect your modem from our Retail Store when you order the service.
More help with your modem