Does VodafoneTV appear on your broadband bill? Please contact our Customer Care team - there is currently no self-service option available.

If you've forgotten your password to www.vtv.nz, you can reset it online.

Steps

1. Go to www.vtv.nz
2. Click Forgot password?
   

   

3. Enter the email address you used to register into the Email field

   If the email address does not match our records, you will see an error message

   

   Click Forgot registered email address to recover your email address

4. Click Get new password

   

   You will see a message confirming that a link has been sent to your email address

   

5. Open the inbox for the email address you entered
6. Open the email from tv@notify.vodafone.co.nz

7. Click the link that appears in the email

   The Change password screen will appear

8. Enter your new password in the Password field, re-enter the same password in the Repeat password field
9. Click Change password