Forgot password for www.vtv.nz (Standalone Vodafone TV)

Use this process to reset your password for the VodafoneTV Customer Portal


https://help.vodafone.co.nz/euf/assets/images/kb/Icons/info-icon.png

Does VodafoneTV appear on your broadband bill?

Please contact our Customer Care team - there is currently no self-service option available. 

If you've forgotten your password to www.vtv.nz, you can reset it online.

Steps

  1. Go to www.vtv.nz
  2. Click Forgot password?
    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/Vodafone_TV_Portal_Sign_In_Screen2_Forgot_Password.gif
  3. Enter the email address you used to register into the Email field

    If the email address does not match our records, you will see an error message

    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/Vodafone_TV_Portal_Sign_In_Screen_Error.gif

    Click Forgot registered email address to recover your email address

  4. Click Get new password

    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/Vodafone_TV_Portal_Reset_Password.gif

    You will see a message confirming that a link has been sent to your email address

    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/Vodafone_TV_Portal_Password_Link_Sent.png

  5. Open the inbox for the email address you entered
  6. Open the email from tv@notify.vodafone.co.nz
  7. Click the link that appears in the email

    The Change password screen will appear

  8. Enter your new password in the Password field, re-enter the same password in the Repeat password field
  9. Click Change password
    https://help.vodafone.co.nz/euf/assets/images/kb/Vodafone_TV_Customer_Portal/Vodafone_TV_Portal_Change_Password.gif
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