My Vodafone app | How to check your balance

You can check your account balance at any time through My Vodafone.

Hand holding phone making payment with app

This page explains how to view your mobile balance using the My Vodafone app.

Please note
For Pay Monthly connections:

  • Credit balances are not displayed
  • To view billing information, you need to have a Customer or Account level of access. Find out more about access levels in My Vodafone

For Prepay, you can only view the past 30 days of activity.

Steps

  1. Log into the My Vodafone app
    The main dashboard appears
  2. Select your On Account or Prepay service if not already selected by tapping Accounts & Services and selecting the account you want to see.
    https://help.vodafone.co.nz/euf/assets/images/kb/My_Vodafone/App%20V5/Dashboard_Accounts_%26_Services.jpg
     
  3. Scroll down and tap on Plan & Add-Ons
  4. Your plan and balance are shown.
    https://help.vodafone.co.nz/euf/assets/images/kb/My_Vodafone/App%20V5/Plan_and_Addons_Balance_and_Plan.jpg
  5. For full details of your plan, tap Plan details.
    https://help.vodafone.co.nz/euf/assets/images/kb/My_Vodafone/App%20V5/Plan_and_Addons_Plan_Details.jpg

Support

About viewing usage dates, times and durations in My Vodafone >

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