My Vodafone app | How to add a Mobile or Broadband service

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This article explains how you can add services to My Vodafone using the My Vodafone app.

Adding services gives you the ability to view and manage multiple services within your My Vodafone account.

  • To add other services to My Vodafone, you need to be the one who pays the bill or an approved person.  If you're not the one that pays the bill or an approved person then you can add a connection only.

Note: If your invoice has Vodafone C (Ref:TCL), unfortunately you will not be able to add your services in to My Vodafone.

What you'll need:

  • Connection to the internet
  • PIN numbers for any services or billing accounts you are adding
  • Unique requirements
    • Wireless Broadband
      You will need to use your account number
      If you don't know this number, please call 0800 800 966
    • Mobile Broadband  
      You will need to use your phone number
      If you don't know this number, please call 0800 800 021

Steps

  1. Log into the My Vodafone app

    The main dashboard appears

  2. Tap Accounts & Services
    https://help.vodafone.co.nz/euf/assets/images/kb/My_Vodafone/App%20V5/Dashboard_Accounts_%26_Services.jpg
  3. Tap Add a service

    https://help.vodafone.co.nz/euf/assets/images/kb/My_Vodafone/App%20V5/Account_%26_Services_Add_A_Service.jpg

  4. Select if you are adding a Personal or Business service
    https://help.vodafone.co.nz/euf/assets/images/kb/My_Vodafone/App%20V5/Add_A_Service_PorB.jpg

    The Choose your service screen appears
  5. Choose the type of service you want to add.  Enter the details and follow the prompts.
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