Rewards music presale is an opportunity for you to buy concert tickets ahead of the general public.
It is not a preferential ticketing service. It is entirely your choice whether you purchase in the presale or wait for the general public on-sale.
The benefit of purchasing tickets through the presale is that fewer people have access to it and you stand a good chance of getting the tickets you want. However, if you're not happy with the tickets that are available to you through the presale we recommend that you wait and try for the general public on-sale.
What sort of tickets will I be able to buy in a Rewards music presale?
Rewards music presales offer ticket allocation in all ticket categories for our 'Money can't buy experience' members to purchase. However, it is important that you note that tickets of equal quality will be held aside for the general public on-sale, so the decision to purchase through the presale is yours alone.
If you are not currently signed up, head to the Rewards website
.
When can I buy Rewards music presale tickets?
First you'll need to register with us
and then you'll receive an automatic response with the presale details (ticket vendor links and the verification password). Or if you have registered already, look out for an email from us that will have the presale details featured.
Is there a limit to how many presale tickets I can purchase?
Yes, four tickets per person, per venue. We always post ticket limits in the presale section of the tour page. We set ticket limits to deter ticket scalping and ensure that as many real fans as possible can secure tickets.
What time will the presale start?
Refer to the Rewards website
for the relevant pre-sale information.
Do you transact the Rewards music presale tickets?
No, ticket purchases are transacted by the authorised ticketing agency. You'll be taken by a link to a security protected page on their site (i.e. Ticketmaster). Only that ticketing agency will have access to your credit card details. You will usually need to be a member of the ticketing agency in order to buy from them online in the presale.
Can I buy Rewards music presale presale tickets by phone or at a ticketing outlet?
No. Rewards music presale tickets will only be available online. Please do not try to purchase via phone or the outlets as they will not be able to assist you.
Trying to log on with the ticket vendor for the Rewards music presale?
Sadly no, your membership with a ticketing agency is separate to your Rewards Music . You will never have to sign in to Rewards Music. Most ticketing agencies require you to be a member of their website to complete your ticketing transaction. We recommend signing up as a member of these websites prior to a presale beginning to ensure that you are ready to go once the presale begins.
On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing. A countdown timer will start as soon as you visit the ticketing site. In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.
If you cannot remember your log in information for the ticketing agency; try a password reminder on their website. Or alternatively you will need to contact them directly as they are a separate entity to One NZ.
Trying to access the presale page and the page is busy?
Unfortunately technology can only handle so much at times. As with all presales and general public sales, the ticketing agencies' websites sometimes experience difficulties due to the sheer number of people hitting the same page at once. We recommend that you keep trying until you get through.
One NZ takes no responsibility for ticketing agency websites or technical difficulties - these are beyond our control as the sites are operated by the ticketing agencies which are separate entities to One NZ. Our site merely works as a portal to a ticketing agency's special page for the presale.
Followed the links to the presale page and it won't let me buy tickets?
Has the presale actually started? The ticketing pages are set so that you can only proceed with a transaction once the presale begins. If you're not sure, check the presale dates and times listed in the presale section on the relevant artist tour page.
About to buy tickets and the web page went down?
If you have submitted your credit card details but have not received a transaction confirmation, your purchase may have gone through and you should contact the ticketing agency operating the presale immediately. If you haven't submitted your credit card details or received a transaction confirmation, it is not likely that you have purchased the tickets. Go back to the start and try again. Rewards do not have access to any transaction details.