About Prepay Add-Ons

The easiest way to buy or cancel an Add-On is using My One NZ, in the app or on your computer, where all the available Add-Ons for your plan will be displayed and can be bought with a single click.

Please note:

  • Only one of each type of Add-On can be active at once (for example, you can't have two TXT Add-Ons).
  • An Add-On can only be changed once per month.
  • If you are changing from another Add-On of that type, you'll have to wait until the original Add-On expires (your next billing date).

Buying Add-Ons

When you buy an Add-On, the cost of your Add-On will be deducted from your credit at the time you purchase it, and will auto renew one month from that date providing there is sufficient credit on your account. 

For example, you buy BestMates on the 18th and next month on the 18th the system will go to renew your Add-On.

Cancelling Add-Ons

If you wish to stop an Add-On from renewing or just to cancel it, the remainder of your Add-On can be used up, but won't automatically renew next month.

Learn about Add-Ons for Prepay .

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