We're available during COVID-19 if you need to get in touch with us, and we're responding to the COVID-19 situation even as it changes. Our retail stores are open under Level Two guidelines (see our store guidelines and opening hours). Stay connected through COVID-19, and stay safe.
Get in touch today
If we've done a good job for you, give us a compliment and we'll keep doing more. But on the off chance we weren't so good, please make a complaint and we'll get back to you within 48 hours
Tips for more effective feedback
How to make a complaint
We promise to listen to all your concerns and endeavour to resolve them in the first instance. If we need to investigate your concern further, we’ll give you a reference number, which lets you track our investigation at every stage.
We aim to resolve your concerns within 20 working days. If there is a delay, you’ll be kept in the loop the whole way through.
If we are unable to resolve your concern, you are free to contact the Telecommunication Dispute Resolution Scheme (TDR). However, before you contact the TDR, your complaint must be registered with us at Vodafone.
Telecommunication Dispute Resolution (TDR)
The TDR is a free and independent service available to all customers who are dissatisfied with how their complaint is being dealt with. The TDR covers all major telecommunications companies in New Zealand and is available to all Kiwis at no cost.
The TDR will try resolve your complaint with Vodafone and work with you to reach a mutually acceptable settlement. Vodafone is a founding member of the Telecommunication Dispute Resolution Scheme.
For more information on the TDR, please visit the TDR website
The Telecommunications Carriers Forum Customer Complaints Code
Vodafone is also a signatory to the Customer Complaints Code. For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website .
Other ways to get in touch
Call us from your mobile
Call us from your landline
Write to us
Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland
Why choose Vodafone?
If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected
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Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.