Tips for more effective feedback
How to make a complaint
We promise to listen to all your concerns and endeavour to resolve them in the first instance. If we need to investigate your concern further, we’ll give you a reference number, which lets you track our investigation at every stage.
We aim to resolve your concerns within 20 working days. If there is a delay, you’ll be kept in the loop the whole way through.
If we are unable to resolve your concern, you are free to contact the Telecommunication Dispute Resolution Scheme (TDR). However, before you contact the TDR, your complaint must be registered with us at Vodafone.
Telecommunication Dispute Resolution (TDR)
The TDR is a free and independent service available to all customers who are dissatisfied with how their complaint is being dealt with. The TDR covers all major telecommunications companies in New Zealand and is available to all Kiwis at no cost.
The TDR will try resolve your complaint with Vodafone and work with you to reach a mutually acceptable settlement. Vodafone is a founding member of the Telecommunication Dispute Resolution Scheme.
For more information on the TDR, please visit the TDR website
The Telecommunications Carriers Forum Customer Complaints Code
Vodafone is also a signatory to the Customer Complaints Code. For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website .
Why choose Vodafone?
If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected
Get rewarded any day of the week - cheap movie tickets, music and sports tickets and whole lot more. Thanks for being with Vodafone!
Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.