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We're here 24 hours a day, 7 days a week

We're committed to providing the best customer service, and each team member is fully trained to help you with any questions you have about any of our products and services.

We have a large customer care team based across New Zealand and in the Philippines. Our team is representative of the many cultures that make up New Zealand.

Talk to us on the phone

Personal customers

Business customers

Sales 0800 800 021 Sales 0800 888 305
Service 777 or 0800 800 021 Service 888 or 0800 400 888
Calling from overseas? +64 9 355 2007 Calling from overseas? +64 9 962 9888


Personal customers

Business customers

ADSL / VDSL sales or service 0800 438 448 All sales 0800 888 305
Fibre broadband service  0800 806 106  
Cable / FibreX / Fibre sales or service 0508 888 800 All service 0800 400 888
Rural / Home Wireless Broadband service 0800 800 966  
Calling from overseas? +64 9 355 2007 Calling from overseas? +64 9 962 9888


Personal customers

Business customers

Home Wireless Broadband sales 0508 776 770 Wireless Broadband sales 0508 008 888
Rural Wireless Broadband sales 0508 008 888  
All Wireless Broadband service 0800 800 966 Wireless Broadband service 0800 400 888
Calling from overseas? +64 9 355 2007 Calling from overseas? +64 9 962 9888


Sales 0800 777 035
Service 0800 438 448
Calling from overseas? +64 9 355 2007


Talk to us online or in-store

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If going online isn’t for you, we’re happy to chat face to face. Just walk into your nearest Vodafone store and we’ll get you sorted.

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Get in touch - My Vodafone

Manage your needs on the go

My Vodafone is the easiest way to control your account anytime, anywhere, on your PC, laptop or smartphone. Through My Vodafone you can:

  • Check your minutes, TXTs or data balance
  • Top Up or pay your monthly bill
  • Manage and update your Add-Ons

Download the free My Vodafone app from the Google Play Store or the App Store or TXT ‘App’ to 790 and a link will be sent to your phone.

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