Contact us
There are a number of different ways we can help you.
Tell us where you are and we will tell you where we are.
Get help from an advisor over the phone
Get instant help from our live chat agents
If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Fibre & Home phone
0800 806 106
ADSL/VDSL & Home phone
0800 438 448
UltraFast HFC & Home phone
0508 888 800
Home and Rural Wireless Broadband & Home phone
0800 800 966
Broadband & Home phone
Chat online
Calling from overseas
+64 9 355 2007 
Broadband sales
0800 222 664
Home Wireless Broadband sales
0508 776 770
Rural Wireless Broadband sales
0800 32 76 74
If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Help with your mobile
777 or 0800 800 021
Live chat
Chat online now
Help while overseas
+64 9 355 2007
Buy Vodafone mobile
0800 777 301
If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Help with VodafoneTV bundled with Broadband
0800 346 751
Help with VodafoneTV standalone
0800 080 078
Help with SKY TV
0800 438 448
Help while overseas
+64 9 355 2007
Buy VodafoneTV or SKY TV
0800 000 059
If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Help with Rural Broadband
0800 800 966
Help while overseas
+64 9 355 2007
If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Business mobile sales
0800 888 305
If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Sales
0508 008 888
If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Sales
0800 888 305
Accessibility – how we can help
Vodafone provides a number of options for our customers who are having problems accessing our services and are vulnerable or who have a disability. We can help with information about your account, products and services.
Please only use these channels below if you are vulnerable or have a disability - we need your help in making sure that this is reserved for our customers who are in this category,
Need help? Chat with us online.
Get information about your account
You can access information about your Vodafone account in several different ways:
- On your monthly bill
- We can give you information about your account and Calling our IVR on 0800 438 448 where you can get automated information and access your account balance, and pay your bills
Sign in to My Vodafone online or in the app where you can:
- View your accounts
- Get detailed call information
- View your mobile usage
Technical issues
Are your services not working? Here’s some options to get help.
Prepay mobile: Please use online chat at Vodafone.co.nz/chat
Pay Monthly mobile: Our agents are here on voice queues for any technical break in service – call 777 from your mobile and press option 4
Broadband and home phone: Our agents are here on voice queues for any technical break in your service – call 0800 438 448, if asked press the option for broadband and home phone, confirm your number, then press the option for technical help.
Request a call back: If you have a disability or are vulnerable and have already called us and want someone to call you back for a technical or payment issue, please fill in this call-back form.
If you're not disabled or vulnerable, please try our other options listed above. There may be specialised support required for some of our customers and it’s important that we can provide this at this time.
Medical alarms
If you have a problem with your phone line (landline) and have a medical alarm please contact us on 0800 438 448.
Information about medical alarms.
New Zealand Relay Service
Using NZ Relay, you can type, sign or speak to the NZ Relay Assistant.
The NZ Relay Assistant will:
- Tell the Vodafone agent what you have said to them
- Tell you the Vodafone agent's response.
Need a store? We're easy to find
Our stores are across the country to help you stay connected