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Contact Us

We're here 24 hours a day, 7 days a week.

We’re operating as an essential service in all Covid-19 Alert Levels, so you can still buy online, call or chat with us.Our Store Locator has details of which stores are open.
If you are in hardship we can help. Please check our COVID FAQ for details and all updates.
Personal Help Contact Us

Broadband and Home

Help

If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 7am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.
Fibre & Home phone

0800 806 106
ADSL/VDSL & Home phone

0800 438 448
UltraFast HFC & Home phone

0508 888 800
Home and Rural Wireless Broadband & Home phone

0800 800 966
Broadband & Home phone

Chat online
Calling from overseas

+64 9 355 2007

Sales

Broadband sales

0800 222 664
Home Wireless Broadband sales

0508 776 770
Rural Wireless Broadband sales

0800 32 76 74

Mobile

If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 7am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.


Help


Help with your mobile

777 or 0800 800 021
Live chat

Chat online now
Help while overseas

+64 9 355 2007

Sales

Buy Vodafone mobile

0800 777 301

VodafoneTV

If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 7am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.

Help


Help with VodafoneTV bundled with Broadband

0800 346 751
Help with VodafoneTV standalone

0800 080 078
Help while overseas

+64 9 355 2007


Sales

Buy VodafoneTV

0800 000 059

Rural Broadband

If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 7am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.

Help


Help with Rural Broadband

0800 800 966
Help while overseas

+64 9 355 2007

Sales


Buy Rural Broadband

0800 32 76 74

Mobile

Help

If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.

Service

888 or 0800 400 888
Help while overseas

+64 9 962 9888
Live chat

Chat online now

Sales



Business mobile sales

0800 888 305

Wireless Internet

Help

If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.


Service

0800 400 888
Help while overseas

+64 9 962 9888
Live chat

Chat online now

Sales


Sales

0508 008 888

Internet/Business phone line

Help

If you have an issue with your bill, or need to make a change to your services, please call us Monday to Friday: 8am–8pm, Saturday/Sunday and Public Holidays: 8am–6pm.
If your service isn’t working, for example you can’t connect to internet or you can’t make/receive phone calls, we’re available 24 hours a day, 7 days a week. You can also check our network status page for updates.


Service

0800 400 888
Help while overseas

+64 9 962 9888
Live chat

Chat online now

Sales


Sales

0800 888 305
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