Can I use my current phone or do I need to get a new one?
Your current phone will work but you may need an adaptor to make the end of the cable small enough to plug into your modem (You can ask in any appliance store for one that fits a size RJ-11). If you have multiple phones connected to jack points around your premises or you rely on a phone that’s not next to your modem, it’s a good idea to purchase a wireless phone, one to plug into the modem, and others somewhere convenient to you. Ask for a cordless DECT phone in your local appliance store before your upgrade.
Can I use the same modem?
You need to use either a white Vodafone HG659 wireless modem or Vodafone supplied modems with the model numbers HG556 or SHG1500 will also work. If you don’t have one of these modems, call us on 0800 888 257 and we’ll send you one free.
Will my landline phone work when there’s a power cut or broadband outage?
Voice over broadband relies on power and a working broadband connection to operate (including emergency calls to 111). We recommend you always have a charged mobile phone or back up power supply handy. If you have trouble connecting to the mobile network, please call us on 0800 888 257.
Do I need to do anything differently with my voicemail?
Your voicemail will have the same features, but it will be on a new system, so any saved voicemail messages won’t carry across when you upgrade. Go to our Voicemail FAQ for more details.
Interested in our future ready solutions? If you’d like to explore more of Vodafone’s calling services, talk to your Account Manager or call one of our business specialists on 0800 888 305.