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Vodafone Teams Connect

Simple high definition calling to complete Microsoft Teams

Vodafone Teams Connect

Empower your people to be more productive from almost anywhere, with the ability to call any landline or mobile from within Microsoft Teams. Vodafone Teams Connect completes Microsoft Teams by adding HD calling capability to and from the public phone network, directly from the Teams interface. It gives you all the functionality of a traditional PBX, but without the actual PBX.

  • Remove your current infrastructure maintenance cost and complexity.
  • Pay only for what you really need and use.
  • Manage your telephony through our easy online portal.
  • Tap into a wealth of global and local technical expertise through one provider for your complete solution. Vodafone is a Microsoft Gold accredited Premier support partner, so you know you can rely on us at every turn.

What Vodafone Teams Connect means for your business

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Future proofing

Be ready for the future. Replace current hardware with the latest from the cloud. Fully managed and hosted by Vodafone.

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Flexibility and control

Only pay for actual calls. Manage your telephone service through our easy online portal.    

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Modern workforce

Boost productivity for your people with a true collaboration hub they can access with any Teams enabled device.

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Trusted partner

Simplify your communication with one solution from one Microsoft Gold Premier support Partner.

How it works


1. Connect your Microsoft 365 application

We connect your Microsoft 365 application directly to the public phone network. (Or we can connect your existing on-site infrastructure to the cloud as a hybrid option if you like.) It doesn't take a complex infrastructure rollout - all you need is good internet access.

2. Connect to Microsoft Teams

Each of your staff gets a phone number they can use on any of their devices connected to Microsoft Teams. This can be their existing landline number, or a new number.

You can opt for a fully managed cloud-based solution, hosted by us meaning there’s no requirement for on-premise infrastructure. You’ll need a minimum of 5 users and you’ll get your SIP channels and DDIs included in the price. Or, if it suits you better, you can go for a dedicated solution hosted on your premises for guaranteed bandwidth. There’s a minimum of 25 users for this option and you need to order SIP trunks and DDI’s separately.

Minimum requirements

  • Your corporate network has to be configured so that users can connect to Microsoft 365
  • You need the right Microsoft 365 license. For less than 300 users, this is typically a Microsoft Business 365 plan. Otherwise, it will likely be either E3/A3 plus Phone System, or E5/A5
  • You need Microsoft certified headsets or handsets
  • Users have to be in Azure Active Directory, and have Exchange Online
  • You need to provide Vodafone with access to your Microsoft 365 tenancy to enable automated set up of your service
  • Vodafone Teams Connect - Cloud has a minimum of 5 users required. Vodafone Teams Connect - Dedicated requires a minimum of 25 users.

Why Vodafone?

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Best of both worlds

Market leading solution architecture co-created by Vodafone and Microsoft.

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Experts in fully managed, hosted solutions

Enjoy peace of mind with an end-to-end managed service delivered by industry experts.

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One-stop shop

Get all solution components, including the necessary connectivity, from one supplier. This limits disruption and gives you one point of contact.

Talk to our team to get Vodafone Teams Connect

Teams Connect FAQs

Does Vodafone Teams Connect include Microsoft licensing?

No, licensing is currently separate.  You need the right Microsoft 365 license. Typically, this is an A3/E3 license plus the Phone System, or an A5/E5 license. We are working to make licensing available directly on our portal and will let you know when this happens.

Microsoft 365 Business plans (Less than 300 users), now have the capability to add Phone System Licensing and therefore can use Vodafone Teams Connect.

Is calling bundled with the per user price?

No. To keep costs down, you only pay for the calls your staff actually make.

What happens if there is an internet outage or Microsoft 365 isn’t available?

We recommend that you set up an emergency plan for calls to be diverted as close to the originating call as possible. This would mitigate most potential outage scenarios.

Can a user have a physical phone?

Yes, so long as it is Microsoft Teams Certified.

How about cordless phones?

Teams currently does not support cordless phones. A way around this may be to use a low-cost mobile phone running Teams on Wi-Fi.

What happens if I add users and move into a different price bracket?

If you add or remove users in a month, your monthly price will automatically adjust to the relevant price point. To get a lower price point, you may find it useful to add some dummy users.

Where are calls routed to?

How calls will be routed depends on where your Microsoft 365 Teams is hosted.

Do conference calls remain in New Zealand?

No, conference calls will be hosted along with your Microsoft 365. For most New Zealand customers, this will be in Australia. As calls route across Microsoft networks, there is no noticeable delay.  Even calls hosted in Europe work well.

How do I know what solution best suits my business?

Vodafone Teams Connect

Vodafone Teams Connect
- Cloud

Vodafone Teams Connect
- Dedicated

Minimum Users



Customer Dedicated Session Border Controller



SIP Channels included



DDI Included



Require Analogue Devices




Want to know more?

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