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TollFree

Make it easier for customers to connect with your business

Give your business the TollFree advantage

Let your customers reach the right person, free of charge

We understand being available to your customers at all times is paramount to your business bottom line. With a Vodafone TollFree (or 0800/0508) number, your customers can call your business from anywhere in New Zealand, without paying a cent.

Our TollFree solutions have been designed to suit a wide range of businesses, so no matter how big or small your needs are, we can create a solution for you.

Benefits

Remove the costs for customers to call you.

Remove the costs for customers to call you.

Keep your existing 0800/0508 number if you already have one

Keep your existing 0800/0508 number if you already have one

A single nationwide TollFree number is simpler for customers and can help you save printing and other costs

A single nationwide TollFree number is simpler for customers and can help you save printing and other costs

Can be extended to include international numbers

Can be extended to include international numbers

Our flexible pricing plans can be customised to suit your calling profile

Simple pricing

National TollFree numbers are charged per minute ($39.95 exc GST minimum monthly charge)

Flexible plans

Our service offers flat rate, regional plans and other options

Our flexible pricing plans can be customised to suit your calling profile

Simple pricing

National TollFree numbers are charged per minute ($39.95 exc GST minimum monthly charge)

Flexible plans

Our service offers flat rate, regional plans and other options

Wide range of additional chargeable options including the ability to:

Divert to another number if you're busy or don't answer, so you don't miss calls

Divert to another number if you're busy or don't answer, so you don't miss calls

Route callers to their local branch

Route callers to their local branch, meaning you could save money by advertising a single TollFree number and that your callers get to speak to someone local

Route calls from VIP customers

Route calls from VIP customers to a particular number, so you can provide them with special treatment

These are just some examples of the clever ways Vodafone TollFree can help your business. For more information on Vodafone TollFree features click below.

Feature

Description

Set up
charge

Monthly charge

Configuration
charge

Overflow on Busy/No Answer

Your calls will be redirected to a different phone number if your destination phone line is busy or not answered.

Free

Free

Free

Menu Routing

Your calls can be answered by an automated receptionist who provides a personalised greeting and menu options, e.g. ‘Press 1 for sales’.

The calls are then connected to the selected destination.

Free

$35
(excl GST)

$70
(excl GST)

Geographic Routing - Basic

Your callers can be routed to a specific destination phone number based on the general area they’re calling from. 

(NZ is broken down into 16 areas – calls from Whangarei, Auckland, Hamilton, Tauranga, Gisborne, Rotorua, New Plymouth, Napier, Whanganui, Palmerston North, Wellington, Nelson, Christchurch, Dunedin, Invercargill, and calls from mobile phones.)

eg. calls from Canterbury could be directed to a Christchurch phone number

Free

$5
(excl GST)

$35
(excl GST)

Geographic Routing - Complex

Your callers can be routed to a specific destination phone number based closely on where they’re calling from.

eg. calls from Rangiora could be directed to a Rangiora phone number

Free

$35
(excl GST)

$70
(excl GST)

Geographic Routing - Customised

Allows for a more customised routing solution to be designed

POA

$35
(excl GST)

$70
(excl GST)

Time Dependent Routing - Basic

You can define a “Business Hours” time band with calls routed to different destination numbers dependent on whether they’re made during or outside of this band (the band can also factor in regional and national public holidays).

e.g your TollFree number could direct calls to a shop during business hours, and to a manager’s mobile number after hours

Free

Free

Free

Time Dependent Routing - Complex

You can define multiple time bands and route your calls differently for each.

e.g you could set up something like:

Monday to Wednesday during business hours

Directs to Wellington store

Thursday to Friday during business hours

Directs to Christchurch store

Outside of business hours

Directs to manager’s mobile

Free

$35
(excl GST)

$70
(excl GST)

Time Dependent Routing - Customised

Allows for a more customised routing solution to be created

POA

$35
(excl GST)

$70
(excl GST)

Originating Number Routing

Your calls can be routed based on their specific phone number they come from.

e.g. If a VIP calls the number they can be directed to a different destination number

Free

$35
(excl GST)

$35
(excl GST)

Percentage Call Distribution

Your calls can be directed to different destination phone numbers based on a % split.  This allows the calls to be shared across multiple numbers.  e.g. 

20% of calls go to the Wellington store

80% of calls go to the Auckland store

Free

$5
(excl GST)

$35
(excl GST)

Follow Me (via DTMF*)

You can change the destination of your TollFree via any phone.

Free

$5
(excl GST)

Free

Call Plan Switching (via DTMF*)

You can switch the Call Plan your TollFree number is on via any phone – this can be very useful for disaster recovery.  (A Call Plan is a pre-defined set of rules for how calls to your TollFree number are routed in different circumstances eg. time of day.)

Free

$10
(excl GST)

Free

Pre-Announcement

Callers to your TollFree number will hear a recorded announcement before the call is connected.

e.g. a pre-announcement might state a shop’s opening hours (directing the call to be answered if the caller stays on the line) allowing the caller to get the information they need without talking to anyone

If the caller to your TollFree number hangs up before the call is directed and answered, you will not be charged for the call.

Free

$35
(excl GST)

Free

TollFree Notification (Beep)

You will hear a beep when you answer a TollFree call, so you know that you’re paying the charge for it.

Free

Free

Free

Confidential PIN

You can require a PIN to be entered before a caller can be connected to the destination of your TollFree number.

e.g. only callers who know the PIN can get through to the destination of the TollFree number

Free

Free

Free

Access Codes

You can require one of a set of PINs to be entered before a caller can be connected to the destination of your TollFree number.

e.g. only callers who know one of the PINs can get through to the destination of the TollFree number

Free

Free

Free

Breakout Dialling - National

Callers to your TollFree number can enter a PIN followed by the NZ phone number they want to be connected to – they’re then connected to the call without charge.

This enables you to allow your staff (or others) to ring any standard NZ number without charge from any NZ phone.

The calls will be billed to you at the relevant national calling rate. It will bill at the National calling rate.

Free

$5
(excl GST)

Free

Breakout Dialling - International

Callers to your TollFree number can enter a PIN followed by the international phone number they want to be connected to – they’re then connected to the call without charge.

This enables you to allow your staff (or others) to ring international numbers without charge from any NZ phone.

The calls will be billed to you at the relevant international calling rate.

Free

$20
(excl GST)

Free

Call Screening

Calls to your TollFree number can be treated in different ways, dependant upon the caller’s phone number. You can create:

A Customer Black List – calls from these numbers are blocked from reaching the destination of your TollFree number

A Customer White List – all calls are blocked from reaching the destination of your TollFree number except those from numbers on this list

Free

$5
(excl GST)

$35
(excl GST)

Number Lookup & Translation

Callers to your TollFree number can be prompted to enter a predefined short code which then will direct their call to a phone number assigned to that short code

Free

$35
(excl GST)

$70
(excl GST)

 

*Completed through an automated prompt service on the telephone, using DTMF (Dual Tone Multi Frequency)

Learn more about 0800 numbers and TollFree.

 

Individual charges for TollFree features 

Want to know more?

Please fill in the form below and one of our business specialists will contact you.
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