Step-by-step guides on how to Store, Share, and Sync your work files
To get the most out of OneDrive for Business learn how to store, sync, and share files.
How to manage passwords
By default, you will be prompted to change your password every 90 days.
If you have forgotten your password you will need to contact your company admin.
You must be an administrator to reset a user’s password. Sign in as admin and select the user from the Active Users page. Click on reset password and put in your users email address to send them a new password.
How to manage your users and licenses
If you have received a free 24 month OneDrive for Business subscription by signing up to a Red+ Business plan before the 1st of September 2016, this licence will expire at the end of the 24 month free subscription period. If you wish to continue to use OneDrive for business after this point, you can do so by signing up to Microsoft Office 365 and paying the Office 365 monthly subscription fee. See http://www.vodafone.co.nz/business-solutions/office365/ for details
If your Microsoft OneDrive for Business subscription licence ends, you have 30 days from the Licence End Date to retrieve data you have stored on Microsoft OneDrive for Business. Any data remaining on your OneDrive for Business will be permanently deleted 90 days after the Licence End Date.
You can add and remove licenses and swap licenses between users at stage. For example when one of your team has left and a new person has started (and their mobile plan includes OneDrive) you will want to remove the user that has left and add the new user.
To add a user: Sign in as admin and click on Users > Active Users in the right hand menu. Click on the + icon to add another user.
To remove a user: Sign in as admin and click on Users > Active Users in the right hand menu. Select the user you want to remove and click the Delete icon.
To reassign a license between users: Sign in as admin and click on Users > Active Users in the right hand menu. Select the user you want to remove the license from and click the Edit link next to the Assigned license on the left-hand menu. Untick the license and click Save. Now select the user you want to give the license to and add the license.
Note to check that you have enough licenses, click on Billing > Licenses in the right hand menu of the Admin page.
How to setup privacy rules and restrict sharing
Administrators can restrict sharing to be only with other users that have been created in your OneDrive for Business. Account.
Sign in as admin and click on External Sharing > Sharing Overview to
Troubleshooting issues with OneDrive for Business
To help you resolve issues with OneDrive for Business, we recommend you got through the following steps.
Problems with files and folders not syncing properly
When you save a file to your OneDrive for Business folder on your computer, the file will automatically be uploaded to OneDrive for Business online. Any changes you make to the file should be synchronised with the file online. A green tick next to the file denotes that the file is in sync. If you are offline, any changes you make will be sync’ed next time you go online.
A red tick next to a file will indicate that a file has not sync’ed properly with OneDrive for Business.
If you are experiencing problems with syncing please follow the Troubleshooting Guide for Sync.
General OneDrive for Business issues
For more help with OneDrive for Business you can use the Microsoft Community website. This contains knowledge articles and frequently asked questions from Microsoft experts and users around the world.
Microsoft Community website.