Waste Management has transformed their contact centre experience by introducing Vodafone Connect, powered by AWS, a cloud-based, customisable and locally supported solution.
"It's a scary prospect taking a phone system that handles thousands of calls every day and flicking it over the next morning. We walked in the following day, and there was no stress, there was no running around. It just worked".
Ben Steele, Workforce & Customer Service Manager.
Identify a customer before the call is answered and
view past interactions across all touchpoints from an
email, online chat or a phone call.
Replacing multiple systems with an all-in-one platform, simplified processes and improved efficiencies.
Improved reporting capabilities resulted in better visibility for the team to understand the best response to a customer's needs.
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